The return of in-person experiences in public spaces is great news.

As Quebec began its first retail reopening phase on June 7, Quebecers resumed their consumption habits with their favorite local businesses.

When the province entered Phase 1 of its reopening plan on June 11, 2021, Ontarians spent the weekend dining at patios, attending outdoor fitness classes, shopping at non-essential retailers, and making trips to wine country and cottage country.

This month, we talk to Tanya Becker, Director, Customer Experience Contact Centres. In her role, Tanya is accountable for the Contact Center operation across Canada and delivering on our brand promise of a Best in Class Customer Experience.

Ecommerce sales will grow 20% during 2021 to $5.2 trillion with 19% growth in 2022 to $6.2 trillion.

In today’s digital economy, protecting your customers as well as your business from fraud should be at the top of your priority list, because a good customer experience is a secure customer experience.

Fall is almost here, so enter for your chance to win a pumpkin spice latte kit.