Merchant Direct v2

Popular Topics

• What new reporting features can I look forward to?

  With a brand-new interface, Merchant Direct v2 has built in features and functionalities to help improve and enhance your overall user experience.

  Real-time reporting screens include:

  • Account selection: Select one or more accounts at a time, including chains and super chains (applicable to merchants with more than one account)
  • Near real-time transaction lookup: Look up transactions in near real-time without waiting for settlement
  • Column sort and filters: Sort results in ascending/descending order and apply filters to view only data that you want to see
  • Column resize/show/hide: Resize or show/hide columns on the report
  • Column visibility: Select specific columns you want to view on the report
  • Export options: Export and save entire reports or specific sections of reports to a CSV or a PDF file

  Our dynamic reporting engine works to enable filtering, sorting, and data suppression to enable you to customize the reporting output.

• Is the Self-Serve Refund functionality available for both real time transactions and settled transactions?
  The Self-Serve Refund functionality is currently available for settled transactions only. To process a refund, select "Settled Transaction" from the "Find a Transaction Module".
  
  Note: Real time refunds or Pre-Auth reversals are not currently available via Merchant Direct.