Our Executive Team


James Hicks

President and CEO

James Hicks is the President and Chief Executive Officer at Moneris. James has extensive international payments and financial technology experience having lived and worked in North America, Europe and Asia as a senior executive at some of the industry's pre-eminent players, including pan-regional acquirers and a global card brand. Most recently, James was Chief Strategic Partnerships Officer with Nexi Group’s Merchant Services business and was based in Europe.

Brian Prentice

Chief Risk Officer

Brian Prentice is the Chief Risk Officer for Moneris. Brian is responsible for leading the teams that directly manage credit, fraud and collection risk for Moneris , as well as providing leadership to the Enterprise Risk Management function at the company. Brian joined Moneris in 2006 and has 15 years of senior management experience in financial services and risk management. Prior to Moneris, Brian was Senior Risk Manager at Royal Bank of Canada. He was responsible for managing credit risk in a diversified portfolio of consumer facing Capital Markets clients. Brian holds a B.A. from Western University, an M.B.A. from York University, is a Chartered Financial Analyst (CFA) and, also holds the Chartered Director (C. Dir) designation. Brian currently sits on the North American Risk Council for Visa, Inc. and is on the executive advisory board of the Strategic Risk Counsel of the Conference Board of Canada.

Bruce Nanton

Chief Information Officer

Bruce Nanton is Chief Information Officer (CIO) of Moneris. As CIO, Bruce’s responsibilities include; IT strategies, application development, technology infrastructure, information security, technology support as well as technology and enterprise project management. Bruce is accountable for delivering reliable, scalable, secure and high performance platforms. Bruce has over 25 years of experience in the payment industry and has held several senior leadership roles in Sales, Operations and IT delivery leading large teams and delivering on strategic vision. Prior to Moneris, Bruce was Chief Technology Officer & Senior Vice President with Global Payments where he provided technology delivery and integrations, leading teams across a worldwide organization. Bruce has previous Board experience, having sat on Boards in Asia Pacific, the Philippines and Canada. Bruce brings strategic leadership and experience building partnerships for success and sustained growth. Bruce has been happily married for over 30 years, has two wonderful children and two dogs. Bruce holds a Bachelor of Arts degree (Honours) in Political Science & Marketing from the University of Manitoba.

Denise Hayes

Chief Human Resources Officer

Denise Hayes is the Chief Human Resources Officer for Moneris. Denise leads the HR function across the employee life cycle and is responsible for ensuring the HR strategy is aligned to the business strategy. Denise joined Moneris in June 2014 and has over 25 years’ experience in HR, of which 17 years have been at the executive level. Prior to Moneris, Denise was SVP, People for Saint Elizabeth Health Care, a 6000 employee community health agency where she prepared the organization for future growth and expansion. Prior to Saint Elizabeth, Denise spent 15 years with ADP Canada as VP of Human Resources where she led the HR function through a period of significant growth, both organically and through acquisitions. Denise is currently a Board member at The Living Arts Centre of Mississauga and a prior Board member of Mohawk Shared Services.

Duri Alajrami

Chief Sales & Marketing Officer

Duri Alajrami is the Chief Sales & Marketing Officer (CSMO) at Moneris. He is a marketing veteran with over 20 years’ experience establishing & managing digital and integrated marketing practices within leading global brands and Ad agencies. He has worked for Tribal DDB, Blast Radius / Wunderman, Ogilvy, and Mindshare. Throughout his career, Duri has lead diverse teams and serviced many fortune 500 brands across multiple industries and continents, with a few of his campaigns gaining recognition on mashable.com and in best-selling books. Duri is a firm believer in customer-centricity and is an advocate of demand-driven business models. Data helps us understand customers’ needs & buying habits, and allows us to build an offering strategy relevant for today’s FinTech clients.

Faeron Trehearne

Chief Legal Officer and Corporate Secretary

Faeron has responsibility for Moneris’ Legal, Compliance, Privacy, AML and Public Affairs functions, and is accountable to the Board of Directors as Corporate Secretary. Faeron is the Chief Privacy Officer and Chief Compliance Officer. She leads a high performing team that provides counsel integral to Moneris’ operations. Faeron holds the ICD.D designation having completed the Directors Education Program in 2017 and currently serves on the Board of SPRINT Senior Care. She was recently named one of The Globe and Mail’s Report on Business Best Executives 2021. Prior to joining Moneris, Ms. Trehearne worked with TD Bank Group leading the legal teams supporting Technology and mobile, online, and ATM channels. Previous to that, she was the Canadian legal counsel for the Oracle Corporation. Ms. Trehearne also practiced as an Associate in the Technology Group of Torys LLP, in the Business Law Practice of Goodmans LLP, and as a litigator at Stockwoods. Faeron graduated from McGill University with a Bachelor of Arts in Economics and Political Science. She received her law degrees from the University of Windsor Law School, and the University of Detroit Mercy Law School and articled as a law clerk to the late Mr. Justice Mark MacGuigan at the Federal Court of Appeal. She was called to the bar in New York in 1994 and Ontario in 1995.

Marc Hollenberg

Chief Operations Officer

Marc Hollenberg is the Chief Operations Officer (COO) at Moneris. Marc joined Moneris in 2014 to lead our Customer Experience Team. Marc brings over 20 years of leadership experience in the financial services and customer experience fields, driving strategies to deepen relationships with customers and enhance organizational effectiveness. As COO, Marc leads Moneris’ customer engagement stragegy as well as our Customer Enablement, Business Transformation, Chargebacks and Field Services teams. His mandate is to enhance digital service/support offerings and develop future support strategies that serve to differentiate Moneris and support our long term strategy of strong customer and employee engagement. Prior to joining Moneris, Marc held senior positions at Rakuten Inc. as well as American Express. Marc has a proven track record leading large teams to execute on customer experience improvement and operational excellence strategies. Marc is originally from Montreal and moved to Toronto in 1998. Marc and his wife have been together for 20 years and have a daughter and 2 dogs.
Patrick Diab

Patrick Diab

Chief Product and Partnership Officer

Patrick Diab is an expert in the payment industry, having worked for Canada’s leading payments company, Moneris Solutions since 2002. Currently, as Chief Product and Partnership Officer, he is responsible for market opportunity identification and strategic growth. His previous roles include Chief Product Officer, where he launched multiple products in Canada and transformed Moneris POS systems, and Vice President of Product and Client Solutions, managing significant projects for large national and international clients in various verticals and industries. Patrick's expertise spans technology, leadership, sales, and strategy, and he holds a Global Executive MBA from the Kellogg-Schulich School of Management at Northwestern University and a Bachelor’s Degree in Software Engineering and Economics from the University of Toronto. A recognized industry leader, Patrick has spoken at numerous trade summits and is committed to mentoring through initiatives with the Electronic Transactions Association, Elevate, and MaRS Innovation Hub in Toronto. In his personal life, Patrick is a devoted father who enjoys travelling and camping.