A chargeback is an adjustment to a merchant's account from a previous sales transaction. The reasons for chargebacks can be due to errors made by the merchant in the submission of their credit card transactions, non-authorized transactions and disputes from cardholders. When this occurs, Moneris will send the merchant a "Sales Draft Request" or "Chargeback Notification", which asks for a copy of the receipt or other required documentation as proof that the cardholder authorized the sale. When you receive these notices, please respond to them within the timeframe indicated on the notice.
If you receive a chargeback or copy request, there is no need to fax or mail anything. Simply log in to your Merchant Direct account and go to the Outstanding Chargebacks or Outstanding Copy Request Report to view the dispute details, upload documents, and/or accept the dispute.