In general, ecommerce transactions occur as follows:
A chargeback is an adjustment to a customer's account, resulting from previous sales transaction being disputed by the issuing bank. As per your Merchant Agreement with Moneris, you are liable for all chargebacks, therefore it is your responsibility, as well as being in your best interest, to try to prevent them.
There are four categories of chargebacks:
Moneris Online comes bundled with some of our most advanced fraud prevention tools, perfect for businesses of all sizes. This suite of fraud detection and protection tools are working behind the scenes to protect and secure ecommerce transactions that are conducted from your Bookmark ecommerce website.
Here’s what is included:
Card Testing is a type of fraudulent activity where someone tries to determine if stolen card information can be used to make purchases.
Card Testing occurs when a fraudster uses a merchant’s website to “test” stolen credit card information to determine if the card is valid. These tests are usually transactions of a very low dollar value.
What you can do to identify Card Testing:
If you suspect card testing has been occurring on your site, please review the lesson "Void ecommerce transactions" under Use Merchant Resource Center to void the suspected testing transactions.
What is ecommerce fraud?
Credit card fraud continues to be a significant issue for businesses and consumers, and it hurts us all. Moneris has taken a proactive approach to helping merchants reduce fraud by creating the Moneris "Every Card. Every Time" fraud prevention program to help educate front-line staff about fraud.
There is anonymity buying through the mail, over the telephone, or online, but here are the steps you can take to help stop credit card fraud.
Please see A Guide to Preventing Credit Card Fraud for further information.
When a chargeback occurs, Moneris will email you a Sales Draft Request or a Chargeback Notification, asking you for a copy of the receipt or other required documentation as proof that the cardholder authorized the sale. We may also ask for other supporting documents related to the sale.
When you receive these notices, please respond to them within the timeframe indicated on the notice. There is no need to fax or mail anything. Simply log in to your Merchant Direct account via moneris.com/merchantdirect and access Chargeback Reports to view and respond to your disputes.
Non-receipt of merchandise
Quality of merchandise or service
Understand the fraud risks of card-not present transactions
Next, let’s learn about how to use the Merchant Resource Center to manage Moneris Online.