Credit card fraud continues to be a significant issue for businesses and consumers, and it hurts us all. Moneris has taken a proactive approach to helping merchants reduce fraud by creating the Moneris "Every Card. Every Time" fraud prevention program to help educate front-line staff about fraud.
Download the Visa and MasterCard Fraud and Chargeback Program Thresholds
The basics of fraud prevention can be broken down into two sections.
Key areas of focus:
Suspicious customer behaviour
Fraud prevention begins with keeping your eyes and ears open. Signs of suspicious customer behaviour can include:
Card security features
All cards are designed with special security features to deter counterfeiting and alteration. When you are presented with a card, look for the following elements:
Proper processing procedures
Code 10 authorizations
Code 10 is a universal code that allows you to alert an authorization department of a suspected fraudulent transaction without alarming the customer. Call for a Code 10 when you think a transaction needs a closer look, or when you believe a fraudulent transaction is occurring. If you are at all suspicious, call Moneris at 1-866-802-2637 and follow the prompts for a Code 10.
Phishing is a type of fraud that uses email, web pages and text messages to gather personal, financial and sensitive information for the purpose of identity theft. Most commonly, users receive spam email, text messages and pop-up windows that appear to come from legitimate businesses asking the recipient to confirm or provide personal information such as passwords, social insurance, credit card and account numbers.
How can you protect your business from online threats like phishing?
Be aware of the potential risks and educate yourself and your staff on how to handle them. Question the source of all email messages you receive, and call us to confirm the source of any email messages or other communications if you have any concerns. Build into your regular routine time to evaluate and update your security procedures. Moneris Solutions does not ask its merchants to provide, confirm or update their records via email. We will not send emails from a third party address or link to a third party site.