A Missing Interac Debit Transaction

Most dropped Interac debit transactions are automatically reprocessed by Moneris. A record of the reprocessed item is usually available within 48 hours. You’ll be able to view this record in Merchant Direct, Moneris’ online reporting tool.

Here’s a sample view of what the record would look like:

Merchant Chargebacks and Financial Adjustments Report

Don't have access to Moneris' Merchant Direct online portal? Click here to access it 24 hours a day, 7 days a week. 

If there’s still no sign of the transaction having been reprocessed after 48 hours, contact us so we can help – you can phone us at 1-844-204-8626 or submit a message through our Secure Message Centre in Merchant Direct.

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Moneris Team

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Moneris is a leading provider of payment processing solutions in Canada. Our blog is your go-to resource for insights into the ever-evolving world of payments. We cover everything from the latest industry trends and technologies to practical advice for businesses of all sizes. Our blog's mission is to spotlight small businesses and provide resources that help them succeed in today's economy. Blog articles are written by members of Moneris' in-house marketing team with support from internal product and industry experts.