“The digital customer experience will be critical to retaining current customers and capturing next-generation loyalty, and the best way to enhance the digital experience is through deep personalization. Engage customers with personalized offers across multiple digital channels; use customer data to make decisions about merchandising, pricing, and promotions.”Analysts at Deloitte agree. Their analysis, The restaurant of the future, is the fruit of consumer and restaurant brand surveys that provide compelling stats regarding evolving customer demand and restaurants’ business strategies. On the customer side, they are “ordering a different experience,” with nearly half maintaining the number of deliveries and take-out they enjoyed during COVID-19…after COVID-19. Convenience, frictionless digital experiences, and omni-channel ordering options are definitely fan faves for the foreseeable future. How can restaurants respond to these emerging trends? By “focusing on off-premise innovation, regaining control of delivery (to safeguard margins, customer data, and customer relationships), and delivering on digital.” While nobody can predict the future, one thing is for sure: forward-thinking restaurateurs who capitalize on new technology to improve every facet of their businesses will mitigate the short-term pain and ensure long-term success.
Discover how Chillax Studio in Toronto began, what inspires its workshops, and how co‑founder Chris imagines the personality and spirit behind the brand. Learn more about their creative experiences and book your next session today.
We sat down with co-owner Benoit Dessureault, who has been running Chez Delmo since 2011, to talk about the restaurant’s history, challenges, and what makes it so special.
We sat down with Jannine Lavoie, General Manager at Two Sisters Vineyards to learn more about the story behind the winery and what makes it so special.
We sat down with Isaac Olivier, Corporate Operations Director at Hello Nori (a proud Moneris merchant), to hear about their journey and how they’re redefining modern Japanese dining in Canada.
