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Time is money. When you run a business, you know that's true. What you spend your time and money on directly impacts your organization. Installing new equipment or repairing existing ones is not easy on the pocket or the clock when it affects your day-to-day operations. Outsourcing to a field technician makes sense. But when you choose one, choose wisely: a partner that does it all, end-to-end installation and support. Moneris Field Services is your solution—a full-service solution for your onsite support that delivers faster rollouts, effective coordination and cost-effective management.
Maintaining and repairing electrical equipment, installing essential hardware and software systems and getting the right onsite support is crucial for the smooth operations of any business. You need skilled field service technicians to make this possible. Hiring a full-time technician in Canada can be costly and complicated to coordinate. On the other hand, outsourcing to a full-service company like Moneris Field Services has many advantages.
Every minute of downtime can cost you time, effort or sales. Our professional onsite installation delivers equipment and systems quickly with minimal disruption. During the staging process, Moneris Field Services prepares the hardware and software configurations customized for your locations and specifications in controlled environments. Before it leaves our depot, tests are conducted to ensure installation is smoother and faster with fewer errors. Avoiding staging onsite also ensures implementation is right the first time, reducing the need for repeat visits. You'll get to return to normal functions faster, especially in high-traffic environments where even a slight delay can affect revenue.
With a coast-to-coast presence and nearly 350 skilled technicians across Canada, Moneris Field Services covers 90% of Canadian postal codes. Through this, we ensure you receive reliable services across the country. Depending on your Service Level Agreement (SLA), our field technicians can reach you within four hours.
Managing multiple vendors for hardware, software, installation, support and disposal can become an economic nightmare. Partnering with a full-service management company like Moneris Field Services can be more than cost-effective; it can even be considered strategic. Now, you have a single point of accountability, less time and cost spent researching and coordinating with vendors, a simplified process and one point of contact for solving issues. This also reduces the administrative overhead internally, allowing your teams to focus on other business priorities.
Having a consolidation of services here means one thing: you can trust our team at any stage. Our wide-ranging expertise across different electronic equipment, along with highly skilled and knowledgeable technicians, ensures that consistent service standards are maintained throughout the partnership. For growing businesses, finding an end-to-end lifecycle management can be efficient.
Smooth logistics precede smooth onsite installation. With over 80 partner depots and various warehousing hubs in Calgary, Montreal and Toronto, our courier services use the best delivery method for your location so your equipment arrives where it should, when it should. This fast dispatch avoids business interruptions and spares you from additional delivery costs.
Multi-location rollouts can be a common challenge faced by growing businesses or franchises. Strong project management, provided by Moneris Field Services, oversees complex deployments—such as opening multiple retail stores or updating lottery terminals and others—and ensures a structured plan and process. Using a standardized and transparent project management methodology, our experts coordinate with you every step, from sourcing and procurement to maintenance, so you can avoid missed deadlines and confusion and save both time and resources.
Your equipment adds value when it's used properly. We're experts in sourcing, installing and repairing a wide range of equipment, including POS systems, kiosks and digital displays, video lottery equipment, transit ticketing machines, EV charging stations and more. Our onsite technicians don't just install the equipment; they also provide your staff with hands-on training on using it correctly, reducing the learning curve. This minimizes disruptions in your daily operations and eliminates the need for additional training.
Disposing of old equipment can be challenging. Canada has strict regulations for e-waste at the provincial and national levels, such as Ontario's Electrical and Electronic Equipment (EEE) Regulation and Alberta's Electronics Recycling Program. This requires businesses to use certified recycling programs to dispose of old electronics. Moneris Field Services handles certified recycling and disposal. Our certified Canadian partner ensures that 100% of our decommissioned equipment is shredded, sorted and recycled. This saves your team time and effort and ensures your brand reputation is unharmed and your ESG standards are met. The added value of this service is that avoiding potential compliance risks protects you from associated financial penalties, corporate liability risks and data security breaches. Reducing our carbon footprint has also been a top priority for us. We're continuously trying to reduce greenhouse gas emissions.
At Moneris Field Services, our expertise exceeds 40 years. Even today, we continue to serve Canadian businesses across diverse businesses with support beyond payment terminals to emerging technologies. Talk to our expert team today to learn more about what having onsite installation and support means for your business. Your business’ processes, opportunities and challenges will be met with strategic plans, streamlined operations and expert solutions.
Discover how Moneris Field Services delivers end-to-end field service installation and support across Canada. From rapid equipment deployment to nationwide coverage, expert onsite training, and eco-friendly disposal, learn why outsourcing to a full-service partner saves time, reduces costs, and streamlines operations for growing businesses.
