Moneris Statement of FCAC

Moneris supports the strengthening of the Credit and Debit Card Industry’s Code of Conduct to better protect merchants from deceptive sales practices

Moneris Solutions Corporation (“Moneris”) is committed to the success of Canadian business owners. As part of that commitment, we fully support the voluntary Code of Conduct for the Credit and Debit Card Industry in Canada (“Code”), including the most recent guidance issued by the Financial Consumer Agency of Canada (“FCAC”) aimed at misleading and deceptive sales practices.

Moneris champions all efforts that effectively curtail misleading and deceptive practices in the industry. Over the last several years, we have proactively advocated with the Payment Card Network Operators (“PCNOs”), the FCAC and other industry stakeholders to address unfair and unethical practices that appear to be limited to a small number of industry participants.

With respect to the FCAC’s most recent guidance, Moneris fully endorses the following measures:

  • Sales and Business Practices – Enabling the PCNOs to effectively deal with misleading sales and business practices.

  • Disclosure in Multiple Service Provider Arrangements – Requiring additional disclosure in multiple service provider arrangements so merchants are well informed prior to entering into such arrangements.

  • Multiple Contract Cancellation Penalties, Costs or Fees – Allowing merchants to cancel related service contracts without penalty following a price increase. 

  • Moneris has been and continues to be an active participant in the dialogue surrounding the credit and debit card industry and we continuously advocate on behalf of our merchants.

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