Accessing Account Information
Access transaction details, manage accounts, handle chargebacks, check fees and more with Moneris’ merchant portal, Merchant Direct.
Why use Merchant Direct?
• Access daily or monthly transaction reports
• View deposits, purchases, refunds and chargebacks
• Request a service or chat through secure message centre
• Download transaction information into spreadsheets and accounting tools for
forecasting and analysis
• Add additional users and manage account settings
• Available 24/7
Merchant Direct FAQs
- On the Sign In screen, click Forgot User ID or Password
- Fill in the details and click Submit. (Note: You will need to create a temporary password.)
- You will receive a password reset email with instructions to create a new password. The link is valid for 24 hours.
- Once you receive the password reset email, click the link, fill in the details and click Submit.
- Review and accept the Terms of Service, fill in the details and click Submit.
- Sign into your Merchant Direct account
- Click Update Profile
- Click Change Password at the top right of the page
- Fill in details and click Submit
Need Additional Help?
Talk to one of our business advisers for additional troubleshooting.