Accessing Account Information


Access transaction details, manage accounts, handle chargebacks, check fees and more with Moneris’ merchant portal, Merchant Direct.


Why use Merchant Direct?

  • Access daily or monthly transaction reports
  • View deposits, purchases, refunds and chargebacks
  • Request a service or chat through secure message centre
  • Download transaction information into spreadsheets and accounting tools for forecasting and analysis
  • Add additional users and manage account settings
  • Available 24/7

Merchant Direct FAQ’s


How do I reset my password?


  1. On the Sign In screen, click Forgot User ID or Password
  2. Fill in the details and click Submit
  3. You will receive a password reset email with instructions to create a new password. The link is valid for 24 hours.
  4. Once you receive the password reset email, click the link, fill in the details and click Submit.
  5. Review and accept the Terms of Service, fill in the details and click Submit.

How do I change my password?


  1. Sign into your Merchant Direct account
  2. Click Update Profile
  3. Click Change Password at the top right of the page
  4. Fill in details and click Submit