Card brands introduce ongoing technical and business enhancements that may affect the way you accept card payments. As a merchant, you are required to follow the procedures set by them. These enhancements may require you to review your operating procedures, and modify them as necessary by the required implementation date. Below is a list of current compliant releases.
Visa, Mastercard, and Discover are introducing a new purchase return authorization mandate that will affect all merchants that process customer returns. Currently, Moneris authorizes merchant returns on behalf of the card issuer.
The new return authorization process will enable issuers to update cardholders’ online banking statements in real time. This process will help enhance cardholder confidence in the payments system, as the information they receive on purchase returns will better align with what they see on purchases.
This will offer a number of key benefits for merchants:
There is a possibility that merchants may see declined refund transactions due to the following reasons:
Merchants should closely examine their business processes to ensure that a cardholder can be reached should a refund transaction be declined.
In the event of a declined refund, merchants have three options to pursue in the following order:
All options are contingent on a declined refund and should be used at the discretion of the merchant based on existing refund policies and risk tolerance for their business. Moneris recommends that merchants avoid refunding to a card (of a different brand) to reduce the risk of fraud.
Effective December 31, 2018, UnionPay International (‘UnionPay’) is introducing a new series of Bank Identification Numbers (BINs) that begin with ‘81’ (e.g., 810000-817199), as well as expanding all BINs to eight digits (‘8-digit BINs’). To avoid any disruption to your business, you will need to apply the following updates to your systems.
If you are using a Moneris® standalone payment solution, you are required to:
If you are using a Moneris® integrated or ecommerce payment solution, you are required to:
As per UnionPay card acceptance policies:
UnionPay will be monitoring BIN acceptance rates and may impose non-compliance assessment fees to businesses that are unable to accept 81 series and 8-digit BIN cards by the December 31, 2018 deadline.
For businesses using a standalone payment solution, please contact the Moneris Support Center at 1-866-319-7450 with your questions. If you are using an integrated payment solution, please contact your POS integration partner for assistance with re-initializing your payment processing application(s).
(UPDATED March 2019)
On April 12, 2018, Visa® and Mastercard® implemented policy changes to improve card security and further reduce fraudulent transactions and chargebacks in Canada. This will impact the way merchants accept card present (CP) and card not present (CNP) payments for domestic and international transactions.
Fallback (Visa and Mastercard)
Visa and Mastercard are enacting a ‘no fallback’ policy for CP transactions, which means that merchants will need to request an alternate method of payment if a customer’s Chip & PIN transaction fails, as the card will not ‘fallback’ to the magnetic swipe. These changes took effect April 12, 2018 for domestic transactions on both card brands, and October 12, 2018 for international transactions using Mastercard.
CVV2 (Visa only)
Visa introduced a requirement on October 14, 2018 requiring telephone order and e-commerce merchants to capture CVV2 at checkout and include it in the authorization request. This rule does not apply to (updated March 2019):
Merchants using the Moneris Gateway are required to make changes to enable CVV2 information capture at payment checkout. Affected services include:
Moneris has activated Card Validation Digits (CVD) and Address Verification Services (AVS) for all Gateway Merchants effective May 15, 2018 at no additional fees or costs.
For details on required changes, please see: www.moneris.com/VisaCVD.
Stored Credential Transaction Framework (Visa and Mastercard)
Visa and Mastercard are updating their security policies for CNP transactions, beginning with the introduction of the Stored Credential Transaction Framework on October 12, 2018, which outlines the requirements for initial storage and subsequent use of payment credentials.
For more information on the respective changes announced by Visa and Mastercard, please visit:
Effective April 13 2018, Visa will be implementing the Visa Claims Resolution (VCR) initiative to reduce the number of chargeback disputes and improve the overall efficiency of the dispute resolution process. Information on upcoming changes related to the VCR initiative has been provided below.
Reduced Resolution Timeframes
Chargebacks can typically take anywhere from 46 to 100 days to resolve, depending on their complexity. Visa is streamlining their chargebacks dispute process by eliminating any extra touch points and exchanges of information between parties. Reducing the time and resources it takes to resolve disputes will benefit merchants, issuers and cardholders alike.
Merchants will now be asked to respond to chargeback disputes within seven calendar days from the date of notice.
Changes to Chargeback Reason Codes
The current list of 22 Visa chargeback reason codes will be replaced with new values and grouped into four new categories of disputes: Authorization, Fraud, Processing Errors and Consumer Disputes. For a full list of the new Visa chargeback reason codes and their corresponding dispute categories, please visit the Moneris chargebacks page.
To enable greater customer transparency and control, easier cancellation and clearer dispute rights, Visa has updated rules related to transactions at merchants that offer free trials introductory offers as part of an ongoing subscription service. Upon review of its existing rules, Visa recognizes that this business model can lead to problems for all stakeholders in the payment echo system, including multimillion-dollar operational cost increases due to high call center, customer complaints, increased chargebacks and a negative cardholder experience.
To address these concerns and help provide clarify for all parties; Visa has updated its acceptance, disclosure and cancellation policies effective April 18, 2020. With these changes, cardholders are provided to clearer information, enabling them to identify, recognize and take on subscription transactions, reducing the number of transactions that result in a dispute.