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Moneris welcomes Karoline Chan as Chief Human Resources Officer

November 9, 2026 | Toronto, ON, Canada

About Moneris

Moneris is Canada's leading commerce solutions provider, helping businesses of all sizes sell more, serve customers better and operate more efficiently. Moneris has powered Canadian commerce for more than 25 years. Today, Moneris helps businesses accept and manage payments, representing one in three transactions across the country.

Moneris offers ecommerce and omnichannel solutions, point-of-sale hardware and software, integrated business tools and data and insights, all backed by secure payment acceptance across in-store, online and mobile environments. As the only major provider in Canada with an in-house national Field Services team, Moneris ensures businesses are supported when and where they need it, through on-site installation and maintenance coast-to-coast-to-coast, and 24/7/365 support.

Headquartered in Toronto, with offices in Sackville, Montreal, Quebec City, Calgary and Burnaby, Moneris serves businesses of all sizes across industries and regions nationwide.

For more information, visit moneris.com.

Media contact: [email protected]

Experienced people and culture leader joins Moneris’ executive leadership team to support the company’s continued evolution

Toronto, ON — November 9, 2026 – Moneris Solutions Corporation (“Moneris”), a leading Canadian commerce solutions provider, today announced that Karoline Chan has joined the company as Chief Human Resources Officer (CHRO) and a member of the Moneris executive leadership team.

Chan brings more than 25 years of human resources leadership experience across payments, financial services, technology and software-as-a-service (SaaS) organizations. Her experience spans organizational design, leadership development, talent strategy, organizational integration, workforce planning and large-scale business transformation.

“Karoline brings an impressive combination of strategic thinking, business acumen and a genuine passion for people and culture,” said James Hicks, President and CEO, Moneris. “Her understanding of payments, commerce and technology, along with her experience leading organizations through significant change, will be invaluable as we continue to power Canadian commerce in our next stage of growth. Karoline will play an important role in our next phase, building on our strong culture and reinforcing our commitment to our people, communities and presence in Canada.”

Chan joins Moneris from Varicent, a global sales performance management software company, where she served as Chief Human Resources Officer. In the role, she led the establishment and growth of the organization’s talent, leadership, culture and organizational foundations to support its continued growth and transformation. Prior to Varicent, Chan spent more than a decade at Global Payments, where she held progressively senior roles in human resources leadership.

“I’m thrilled to join Moneris at such an important chapter in the company’s story,” said Chan. “Moneris has a strong foundation and an important role in Canadian commerce, and I’m excited to support the people behind that success. My priority is to ensure our employees feel supported, connected and confident about what’s ahead. I look forward to working with our teams across Canada to build on Moneris’ strong culture, help our people grow and ensure we have the talent and capabilities to support the company’s next stage of growth.”