A Missing Interac Debit Transaction

A Missing Interac Debit Transaction

March 31, 2016 Calculating time...

Most dropped Interac debit transactions are automatically reprocessed by Moneris. A record of the reprocessed item is usually available within 48 hours. You’ll be able to view this record in Merchant Direct, Moneris’ online reporting tool.

Here’s a sample view of what the record would look like:

Merchant Chargebacks and Financial Adjustments Report

Don't have access to Moneris' Merchant Direct online portal? Click here to access it 24 hours a day, 7 days a week. 

If there’s still no sign of the transaction having been reprocessed after 48 hours, contact us so we can help – you can phone us at 1-844-204-8626 or submit a message through our Secure Message Centre in Merchant Direct.

Article filed under:

troubleshooting contactless payment


Recommended Articles

We use cookies to collect data insights, personalize your web experience, support our web functionality, help us understand how our websites and applications are used, and provide you with tailored ads. Those include “necessary cookies” that are essential to ensuring optimal performance of our websites and applications, and other types of cookies such as functionality cookies and advertising cookies.

Necessary cookies are always required as they are essential to ensure optimal performance of our websites and applications. You may consent to other cookies which allow Moneris to provide you with a consistent, customized, and personalized experience, based on your preferences and interests. To learn more about our cookies and privacy practices, please visit our Privacy Notice.