Calculating time...
The client is a large Canadian retailer operating nearly 2,000 stores across the country. With such a broad footprint, the client requires technology solutions that are secure, flexible and deployable at scale—without disrupting store operations.
Over the years, the client’s business has expanded significantly, both in physical reach and operational complexity. One thing, however, has remained constant: the need for a deployment partner capable of keeping pace with this rapid growth.
Since 2013, Moneris Field Services (MFS) has filled that role—leading solution design and partnering with the client as initiatives evolved from POS installations into increasingly complex, large-scale IT rollouts across the client’s national footprint.
Over time, the partnership progressed as follows:
Each phase introduced new challenges, risks and complexity, which MFS addressed through engineering-led problem‑solving, proving itself a resourceful, trustworthy and flexible end‑to‑end deployment partner.
These initiatives aimed to address the following objectives:
To succeed, the client required a partner with proven reach, disciplined processes, and the ability to scale efficiently. MFS rose to the challenge—executing deployments at up to 10 stores per day across the footprint.
To meet the client’s needs at scale, MFS led solution design and rollout planning—combining engineering insight with disciplined execution to deliver a scalable, cost-effective strategy.
Standardized procedures and pilot testing created a repeatable execution framework, reducing variability across locations. MFS scheduled deployments after hours or overnight whenever possible and closely coordinated with store teams when daytime work was required to minimize disruption and protect uptime.
MFS maintained quality through technician sign‑offs, photo documentation and daily project reviews that enabled rapid issue resolution.
This delivery model emphasized transparency and continuous validation throughout execution.
For projects of this size and risk, transparency was paramount. MFS embedded quality checkpoints throughout the rollouts to ensure the client always had full visibility:
This disciplined approach enabled coast-to-coast deployment within 9–12 months across nearly 2,000 stores, while maintaining consistency and reducing operational risk.
Thanks to years of trust, proven expertise and disciplined execution, MFS was well positioned to deliver these projects. Preparation and strong project management proved critical to success.
The team not only met every project objective within the planned timelines but also identified meaningful cost‑saving opportunities along the way. By bundling additional tasks into visits originally scheduled for payment device installations, MFS reduced vendor and travel costs. These visits often included POS fixes, self‑checkout adjustments, signage updates, peripheral checks and minor store hardware repairs—delivering added value without additional site visits.
MFS ultimately delivered a highly scalable, repeatable deployment model that supports long‑term operational efficiency, cost containment and reduced risk for future rollouts.
Today, the client is well positioned to evolve its in‑store technology with confidence. With MFS, they’ve gained a trusted partner with the expertise and project discipline to execute even the most complex IT initiatives with ease.
Moneris Field Services
Discover how Moneris Field Services delivers end-to-end field service installation and support across Canada. From rapid equipment deployment to nationwide coverage, expert onsite training, and eco-friendly disposal, learn why outsourcing to a full-service partner saves time, reduces costs, and streamlines operations for growing businesses.
