Built on Connection: Stacy Cormier's 25-Year Moneris Journey

Stacy’s path to Moneris was a logical one: a two-year business-technology program, a stint in accounting and payroll administration, and a wish to be closer to home when the new Sackville Moneris location opened. That proximity soon turned into commitment.

“For me, it’s the people,” she says. “Good company, even better people.”

But proximity alone is not what keeps her here, opportunity also plays a huge part. Each new role has deepened her expertise and broadened her capacity to develop others, demonstrating that lasting growth can be achieved within a single function by staying curious and embracing change.

Today, Stacy leads the SMB vertical within a customer experience organization that spans multiple sites and specialized verticals including financial services, key accounts, and a centralized coaching function that provides real-time and off-phone support for agents. In her role, she oversees the team leads responsible for delivering direct customer support. Her team relies on coaches for immediate problem-solving and skill development; Stacy’s role is to ensure the structure, expectations, and support exist so frontline agents can deliver consistent, high-quality service.

Connection lies at the heart of Stacy’s leadership style. She describes herself as hands-on and people-centered, not a micromanager but someone who invests the time to know her team personally, enabling her to tailor her approach to each individual. This personal attention fosters psychological safety and encourages people to bring their best selves to work.

“If you’re there for your team members, your team members can be there better for their customers,” she says.

The move to hybrid working tested this instinct deeply. Where quick face-to-face catchups once fostered rapport, Stacy now replicates those moments deliberately: daily morning chats, regular team huddles, and targeted Teams shoutouts recognising even the smallest wins. These intentional rituals replace the spontaneous interactions that once bound teams together, making connection an everyday priority rather than an occasional one.

Stacy balances empathy with clarity. She actively incorporates frontline voices into decision-making, facilitating focus groups and gathering feedback before rolling out changes, so outcomes remain both customer-focused and operationally sound. This transparency cultivates trust and buy-in, maintaining service excellence without sacrificing the human touch.

Her advice to emerging leaders is simple: be engaged. Know who your people are, what drives them, and what support they require. Share a little of yourself too, Stacy finds that leaders willing to be authentic encourage their teams to do the same, strengthening both relationships and performance.

She also hopes that readers take away her lesson that a meaningful career is built through steady curiosity, adaptable approaches, and above all, connection.

“The connection with people is the best part of my job,”

she says and it is that connection which continues to shape how she leads, learns, and helps others succeed.