MONERIS’ COMMITMENT TO PRIVACY
Moneris Solutions Corporation and its subsidiaries including Moneris Services Corporation (“we”, “us”, “Moneris”) are committed to maintaining the accuracy, confidentiality and security of your personal information. We recognize the importance of data privacy and hold ourselves accountable. We will collect, use and disclose your personal information in accordance with applicable privacy laws and respect your rights under these privacy laws.
SCOPE OF THIS PRIVACY NOTICE
This Privacy Notice describes the personal information we collect, use and disclose in the course of providing services to our merchant customers, including payment processing services, value-added services or hardware and hardware support services, as well as information we collect from our customers, prospective customers and website visitors.
The websites governed by this Privacy Notice are: http://www.moneris.com, https://shop.moneris.com, https://cp.ernex.com/ and my.getpayd.com. Our Privacy Notice no longer applies once you leave our websites. Moneris is not responsible for the privacy practices of external websites you may visit. If you are a Moneris merchant this Privacy Notice applies in accordance with your agreement with us.
To learn more about privacy at Moneris, please click on the applicable section below. If your question is not answered here, please feel free to contact us and we will get back to you.
If you would like to print our Privacy Notice, please click here to download a PDF version of the complete Privacy Notice.
Moneris may collect the following types of personal information from our merchant customers to open and administer a merchant account: name, role, financial information, postal address, email address, telephone number, birth date, banking information and/or information obtained from references. We may also obtain consent to collect personal and credit information from a credit reporting agency (including credit score). If you choose to provide us with your SIN, we use it to accurately identify you with the credit reporting agency. In limited circumstances, we may ask for your driver’s license for credit adjudication or fraud verification purposes. To maintain quality customer service, calls to any of our customer service lines may be recorded as a part of our random call recording quality assurance program.
We also collect additional information from visitors to our websites, as described under “Cookies and Website Data” below.
If you are filling in a Code of Conduct inquiry or you are contacting us online, you will be asked to provide your name and contact information so that we can respond to your inquiry or request.
Providing us with your personal information is always your choice. However, your decision to withhold particular details may limit our ability to provide you with our products, services or information that you request. If we are unable to accommodate your request based on the information that has been provided to us, we may ask for additional details in order to identify other ways to be of assistance.
Moneris obtains personal information in several ways:
We use your personal information for its intended, specific and authorized purposes and for the purposes set out below:
In providing the above noted services to you, your personal information may be stored, accessed, or used in a country outside of Canada (including the United States or the Philippines) by Moneris or its service providers, for any of the purposes identified above. Where personal information is located outside of Canada, it is subject to the laws of that jurisdiction, which may differ from those in your jurisdiction. Any personal information transferred to another jurisdiction will be subject to law enforcement and national security authorities in that jurisdiction. Subject to these laws, Moneris will use reasonable measures to maintain protections of your personal information that are equivalent to those that apply in Canada. By providing Moneris with your personal information, you are consenting to such cross-border transfers (including to the United States or the Philippines) for any of the purposes set out above.
Merchant Customer Privacy Practices:
We take the security and confidentiality of personal information very seriously. We have implemented physical, technical and administrative safeguards and comply with industry security standards (including Payment Card Industry Data Security Standards) designed to ensure that personal information is protected against unauthorized access, disclosure, inappropriate alteration or misuse. Our security practices are reviewed on a periodic basis and we routinely employ the latest technologies designed to protect the confidentiality and privacy of personal information.
In general, you can visit the Moneris websites without telling us who you are or submitting any information about who you are. We collect the IP (Internet protocol) addresses of all visitors to our websites and other related information such as page requests, browser type, operating system and average time spent on our website. We use this information to help us understand our website activity and to monitor and improve our websites.
Cookies, web beacons, pixel tags or other technologies may be used by Moneris on the websites governed by this Privacy Notice and on Moneris hosted payment solutions (including PAYD Pro Plus®). A cookie is a tiny element of data that our websites send to a user’s browser, which may then be stored on the user’s hard drive so that we can recognize the user’s computer or device when they return. . Some of the cookies are set by us and others are set by third parties who deliver services on our behalf.
You can choose not to accept cookies by adjusting your browser settings. Certain technologies, like pixel tags, may continue to function even if you turn off cookies in your browser. However, if you choose not to accept cookies, some areas of the websites or our services may not function properly or optimally. If you would like to learn more about how to set your cookie options, please refer to your browser's documentation or online help for instructions.
We work with third parties such as ad networks and other advertising companies that use their own technologies (including cookies and pixel tags) on our website and other websites in order to provide you with tailored advertisements across the Internet. This is a common marketing practice referred to as interest-based or online behavioural advertising. These companies may collect information about your activity on our websites and third-party websites (such as web pages you visit and your interaction with our advertising and other communications) and use this information to make predictions about your preferences and deliver ads that are more relevant to you on third party websites (including on social media platforms). This information may also be used to evaluate our online advertising campaigns.
Opting-Out of Interest-Based Advertising:
For more information about interest-based advertising on your desktop or mobile browser and to understand your options, including how you can opt-out of receiving interest-based ads from third-party advertising companies participating in the Digital Advertising Alliance of Canada (DAAC) Self-Regulatory Program for Online Interest-Based Advertising, please visit the DAAC website at http://youradchoices.ca/choices.
Important Notes About your Opt-Out: