Contact Us

Do you have an experience that you would like to share with the Office of the CEO? We invite you to do so by using the form below.

Our regular business hours are Monday to Friday, 9am - 5pm EST. The Office of the CEO will contact you within 1 business day of your request.

Has one of our employees ‘wowed’ you?

Have they gone above and beyond to make sure your needs are taken care of? Do you have an experience with Moneris you would like to share with us? We would love to hear your story.

Alternately, if your service inquiry has not been satisfactorily resolved, please fill out the form below. Our regular business hours are Monday to Friday, 9AM to 5PM EST. A Customer Relations Manager will contact you within 1 business day of your request.

Do Not Call Policy

Moneris Solutions Corporation (Moneris) uses the telephone as an important way of staying in contact with our customers and for communicating with potential customers. Moneris may, from time to time, contact existing and potential customers to offer products and services that may be of interest. In keeping with the Canadian Radio-television and Telecommunications Commission’s (‘CRTC’) framework for unsolicited telecommunications, we will not make telephone calls to offer products and services to customers that have informed us they do not want to receive these types of calls.

On occasion, Moneris Solutions Corporation may use third party service providers to offer our products and services to existing and potential customers. In these circumstances, we work with our third party service providers to ensure that they comply with this policy.

Moneris maintains a record of the name and telephone number(s) for existing customers and potential customers who inform us that they do not want to be contacted by telephone for solicitation purposes.

Please keep in mind that if you have an existing business relationship with Moneris, it does not mean that you will not receive any calls from Moneris Solutions Corporation. We may still contact you by telephone for non-solicitation purposes which would include providing you with the products and services that you have requested and other service-related matters.

You may make a request to be added to Moneris’ Do Not Call List by the following

Phone: 1-866-319-7450
Fax: 1-866-343-6067
Mail: Moneris Solutions Corporation P.O. Box 219, Station D, Toronto, Ontario M6P 3J8 Attention: Privacy Office-DNCL

All requests should include the date of the request, name of your business, and business telephone number and should you be an existing customer, your merchant account number(s). It will take up to thirty (30) days for your name and telephone number(s) to be removed from any solicitation programs that are currently under way. Your telephone number will remain on our Do Not Call List for 3 years. If your Business name, address or telephone number(s) change, you must provide us with your new information in order for your do not call status to remain in effect. Please keep in mind that the CRTC regulations permit companies such as Moneris Solutions Corporation to call their own business customers and potential business customers even though these customers are listed on the CRTC’s National Do Not Call List. If you do not wish Moneris Solutions Corporation to contact you by telephone for solicitation purposes, simply follow the steps above to be added to Moneris Solutions Corporation Do Not Call List. If you have any questions or comments regarding this Do Not Call Policy, please contact [email protected].