A chargeback is an adjustment to a customer's account, resulting from previous sales transaction being disputed by the issuing bank. As per your Merchant Agreement with Moneris, you are liable for all chargebacks, therefore it is your responsibility, as well as being in your best interest, to try to prevent them.
There are four categories of chargebacks:
What is ecommerce fraud?
Credit card fraud continues to be a significant issue for businesses and consumers, and it hurts us all. Moneris has taken a proactive approach to helping merchants reduce fraud by creating the Moneris "Every Card. Every Time" fraud prevention program to help educate front-line staff about fraud.
There is anonymity buying through the mail, over the telephone, or online, but here are the steps you can take to help stop credit card fraud.
Please see A Guide to Preventing Credit Card Fraud for further information.
When a chargeback occurs, Moneris will email you a Sales Draft Request or Chargeback Notification. This message, which you can view by logging into Merchant Direct, may ask you for a copy of the receipt or other required documentation as proof that the cardholder authorized the sale. We may also ask for other supporting documents related to the sale.
When you receive these notices, please respond to them within the timeframe indicated on the notice. There is no need to fax or mail anything. Simply log in to your Merchant Direct account and access Chargeback Reports to view and respond to your disputes.
Review the tips below to help protect your business from Chargebacks.
Non-receipt of merchandise
Quality of merchandise or service
Fraudulent card-present transactions
Lack of proper authorization
Get in the know with your business’ transaction reports