When you sign up for PAYD, you will automatically get access to Moneris PAYD® Administration - the back office portal for PAYD sales reporting and more. As a Moneris® merchant, you will also be eligible to sign up for Merchant Direct® to view detailed transaction reporting and the fees you are paying.
View transaction details, email transaction receipts, and manage store settings
Merchant Direct (moneris.com/mymerchantdirect) provides a variety of reporting options after your batch has closed and transactions have settled. These reports include, but are not limited, to:
Monthly transaction reports
Daily transaction reports
Fees and deposits
Additionally, if you have a question that contains sensitive information related to your business (such as transaction or financial inquiries), you can send us a secure message via Merchant Direct’s Message Centre.
To enroll in Merchant Direct as a new user, simply visit moneris.com/online and use your Merchant ID provided in your “Useful Information” email from Moneris.
To help speed up your login process, you can store your login credentials within the PAYD App. To do so, please follow these steps:
Sign into the PAYD App.
Tap to return to the main menu, and then tap Settings.
Tap Login Credentials.
Enter your PAYD employee ID (username) and store ID in the fields.
Tap the Save Login Credentials button.
When the “Success” popup displays, tap the OK button.
Please remember that once your login credentials are stored, you must keep your mobile device secure. If your mobile device is lost, please log into PAYD Administration and create a new user account while deactivating the one you have stored in your mobile application.
You may process up to $5,000.00 per month in credit transaction dollar volume with PAYD. If you exceed this monthly amount, Moneris may begin withholding transaction proceeds for settlement in accordance with your merchant agreement. Once started, the Deferred Payment process will continue for 30 days. If you do not exceed the intended monthly processing credit card transaction volume of $5,000 over the next 30 days, you will begin to receive your deposits as per normal settlement timelines again.
If you foresee processing over $5,000 in credit transaction dollar volume per month, please contact a Moneris Sales Representative at 1-855-423-PAYD (7293) to discuss other available solutions.
The order ID is used to uniquely identify every original Sale or Pre-authorization transaction. If the Order ID field is left blank during a Sale or Pre-authorization transaction (or you chose not to display the Order ID field in the PAYD App), the PAYD App will automatically assign a unique order ID that starts with the prefix "mob" (e.g., "mob12345678..."). If you want to enter your own order ID during a Sale or Pre-authorization, please ensure that the order ID is unique and that it has never been used in the past.
The order ID will display in transaction receipts and reports.
You can use the order ID to retrieve a successfully processed transaction (e.g., if you want to process a subsequent follow-on transaction like a Void, Refund, or Capture).
Note: Every follow-on transaction (Void, Refund, and Capture) will be assigned with the same order ID as its original predecessor transaction.
The Customer ID field is available if you want to enter an identifier such as a customer number, a membership number, an invoice number, etc. Unlike the order ID, the customer ID is not mandatory nor does it need to be unique. The customer ID field is enabled from within the PAYD App.
The customer ID will be displayed in transaction receipts and reports.
You can use the customer ID to retrieve a successfully processed transaction (e.g., you may need to process a follow-on transaction like a Capture, Void, or Refund).
Note: If a customer ID is entered during a Sale or Pre-authorization transaction, any subsequent follow-on transaction (Void, Refund, or Capture) that is processed will likewise be assigned with the same customer ID.
At the end of each day that a transaction is processed, Moneris will close the batch and prepare these processed transactions for settlement and deposit. A batch number is assigned when each batch is closed. The default starting batch number is 1, with the largest batch number ending at 999. Once 999 is reached, the next batch number will again default to 1.
A Capture transaction is designed to refer back to a previously processed Pre-authorization transaction. The capture transaction will appear on the cardholder's statement. Once a capture transaction is processed, the transaction proceeds will be settled into the merchant’s bank account following batch close.
The amount being captured may be less than, equal to or greater than, the amount (up to 25%) which was already Preauthorized.
A Void reverses a transaction that was processed on the same day (i.e., in an open batch). A Refund reverses a transaction that was processed on a different day (i.e., in a closed batch).
For example, if you attempt to reverse a credit transaction (Sale or Capture) that was processed today (i.e., in the open batch), the PAYD App will allow you to do a Void to reverse the transaction. If you attempt to reverse a credit transaction that was processed on a different day (i.e., in a closed batch), the PAYD App will allow you to do a Refund to reverse the transaction.