La Piazzetta optimizes their overall customer service

“The team’s professionalism and efficiency made for a seamless experience. We thought that the implementation of our menu would be complex and tedious but it was a breeze having our own dedicated project manager. UEAT really delivers!”

La Piazzetta is a network of franchises whose origins date back to 1989, on Saint-Jean Street in Quebec City. It all started with a simple restaurant project: a European-style pizzeria. The success of the first restaurant exceeded expectations.

The Challenge

The founders then decided to open a second restaurant, then a third, to finally become franchisors. The network is now composed of twenty restaurants across Quebec.

What makes La Piazzetta famous is their thin and refined pizzas. Customers love them and even order them to take away from the restaurants. Piazzetta is a network that knows how to evolve and stay current in order to satisfy its customers with both the food and the service. This is why management wanted to offer the online order.

The Results

La Piazzetta, like many restaurants, constantly increases its volume of take away orders. To improve this service, the franchise now offers online order to its clients to satisfy an increasingly online clientele. This also helps manage the production of takeaway orders — which would often disturb the room service.

With the online order, production management becomes simpler and no longer disturbs the service within the restaurant.

One significant introduction was the tableside self-ordering and payment solution. This allowed customers to grab any table, scan the QR code, place their orders and pay for them instantly. This significantly reduced waiting times, especially during peak hours when counter lines used to be long.