Place a takeout order on the terminal

Important:  Printing order tickets on the kitchen printer is not supported on the terminal app. Use the app on the tablet to take orders if you would like those orders to be printed on your kitchen printer.

1. On the Orders screen, tap Start new order. 

1. On the Take out order screen, search for items as needed.

• To search for an item:

1. Tap inside the Search field.
2. Use the on-screen keyboard to enter an item's name, for example, "Burger". 
3. Once you locate the item in the search, proceed to step 5. 

• To locate an item by menu category:

1. Tap the menu category to which the item belongs. 
2. Once you locate the item, proceed to step 5. 

1. If an item on the menu is out of stock, refer to Mark menu item out-of-stock. 

1. To order an item, do one of the following:

• If a Customize button is not present on the item's tile:  Simply tap the + symbol on the item's tile to add it to the order.  You can also tap the tile (without tapping  - / +) to see more information about the menu item, for example, if a customer has questions about the item, and then you can tap Add to order or go back. Go to step 5. 
• If a Customize button is present on the item's tile: Tap the Customize button. 

• The item's side panel appears.  Use the side panel to select customizations, including add-ons and modifiers, serving sizes, notes, quantities, etc.  Once finished customizing the item, tap the Add to order button. The Takeout order screen re-appears.
• To place an order for a custom item (an item that is not on the menu), refer to Add a custom item to a takeout order.

1. Once all items have been added to the order, tap Review $XX.XX. 

1. At the Order details screen: 

• If the customer is not present, tap Send to send it to the kitchen, and collect payment later, for example, when the customer picks up the order.  Note:  The order will not print on your kitchen printer but will be sent to the Kitchen display app (if installed). Continue to the next step.  
• If the customer is present, tap Print bill to print a bill for the customer; 
• If the customer is present, tap Pay to process payment now and send the order to the kitchen. Continue to the next step.  Note: If you modified the order, you will be prompted to "Send and pay". 

1. In this panel: 
   1. Under Order type, select the type of order (For here, To go, Delivery)   
   2. Under "Enter customer details", enter the customer's name and phone number to help you identify the order.  These fields are optional. 
   3. Tap Save.  The order is sent to the kitchen(s) and you will see the notification "Order queued successfully".  

• If the customer would like to change their order after you save it (but before payment), refer to the section below Modify an order after sending it to the kitchen.

1. On the Checkout screen:
   1. Tap Print bill to print a bill for the customer.  The terminal prints the bill using its integrated printer.  
   2. Tap Pay to collect payment. 

1. When the payment method screen appears, ask the customer how they would like to pay and then select a payment method. 

• Card. For payment by credit, debit, or gift card, tap Card and pass the terminal to the customer to enter their card information.  The customer follows the prompts on screen. 
• Cash. For payment by cash, tap Cash. Enter the dollar amount received from the customer and tap Submit. Return any change due and tap Done.
• Manual entry.  To enter a card manually, refer to Manual card entry.

1. On the Orders screen, tap the arrow ( > ) beside the order you want to modify. 

1. On the Order details screen, tap Continue ordering. 

1. On the Takeout screen:

• If the customer wishes to add more items, add them now. (Return to step 3 under Place a takeout order on the terminal for instructions on how to search for items and add them to the order.)
• To edit an item that is already part of the order, tap Review $NN.NN. Go to the next step. 

1. The Order details screen appears again. To edit an existing item from the order (or to remove it), long press the item. The Edit item screen will appear. 

1. On the Edit item screen, make your changes. For example, adding a note or changing the salad dressing.  To remove the item from the order, change the quantity to zero. 
2. Tap Edit.

1. The Order details screen reappears with any new items you added to the order. 

• If the customer is not present, tap Save.
• If the customer is present, tap Pay.

Return to the section above (Place a takeout order on the terminal) for detailed steps.