Follow these instructions to perform an assisted UnionPay Refund transaction.
Note: Ask the customer to swipe their UnionPay card on the terminal's magnetic stripe reader. Tap and insert are not allowed for assisted UnionPay transactions.
1. From the Main menu, tap Transactions, then Additional Transactions, then Assisted UnionPay, then Refund.
§ Respond to any security prompts that appear .
The "Please enter the refund amount" screen appears.
2. Key in the amount of the refund and tap OK.
3. Pass the terminal to your customer so they can confirm the refund amount and respond to the prompts.
4. The customer swipes their UnionPay card, as directed on the screen.
Note: Tap and insert are not allowed for assisted UnionPay transactions.
5. If prompted, the customer enters their PIN, and taps OK.
Note: Some UnionPay cards permit the cardholder to bypass the PIN depending on the issuing bank. It is up to the cardholder to know whether his or her card requires a PIN.
6. The terminal displays a message to indicate it's processing the transaction.
7. Once the transaction is approved, the terminal displays the receipt prompt and the options for receiving a receipt: Email, Text, Print, and None.
Note: You can choose which receipt options customers will see.
8. The customer chooses a receipt format by tapping one of the options on screen or by pressing the corresponding number key on the terminal's keypad.
9. As directed on screen, the customer passes the terminal back to you.
10. On the "Transaction Approved" screen, tap OK
11. Process any receipts that are printed.
Note: A customer signature is always required for UnionPay transactions. Ask the customer to sign the merchant copy of the receipt.
The terminal returns to the idle screen.
Overview of the UnionPay program