Follow these instructions to complete or to cancel an assisted UnionPay pre-authorization.
1. From the Main menu, tap Transactions, Additional Transactions, Assisted UnionPay, then Completion.
§ Respond to any security prompts that appear.
The terminal prompts you to "Please enter the sequence number of the pre-authorized transaction you would like to complete".
2. Enter the 6-digit sequence number from the receipt of the pre-authorization transaction, then tap OK.
The terminal displays any matching transactions.
3. Tap the pre-authorization transaction you wish to complete or cancel.
§ If only one pre-authorization was found, go directly to step 4.
§ If there are no matching pre-authorization transactions:
§ Tap Back to re-enter the sequence number; or
§ Tap Cancel to cancel the completion process.
4. The terminal prompts you to "Please enter the completion amount".
5. Do one of the following:
§ To complete the pre-authorization, enter the final purchase amount and tap OK.
§ To cancel the pre-authorization and release the pre-authorized funds, enter a single zero then tap OK.
The "Processing your request" message appears.
6. When "Transaction Approved" appears, tap OK.
7. Process the printed receipts.
Note: A customer signature is always required for UnionPay transactions, so the merchant copy of the receipt is always printed. Ask the customer to sign the merchant copy of the receipt.