Follow the procedure below to correct (void) a previous Purchase or Refund transaction processed on a debit or credit card.
Note: The correction MUST be performed in the same batch as the original transaction.
IMPORTANT: You cannot perform a Correction on a Contactless Purchase or Refund.
To process a Correction:
1. On
the applications
menu, select DEBIT & CREDIT.
The message "Activating App..." appears followed by the transactions
menu.
2. To
begin the transaction, scroll
down and select Correction.
If the "Password:" prompt appears, key in the manager
password and press the green OK
key.
● If
prompted for a Clerk ID ("Clerk Id:"), see Entering
the Clerk ID.
The "Correct Last" prompt appears.
3. Choose one of the following:
● To correct the last transaction performed on the terminal:
a. Select Yes. The transaction details appear.
b. Select Yes again to confirm the displayed transaction is the one you want to correct.
OR
● To correct a different transaction:
a. Select No.
The "Retrieve By" prompt appears.
b. To
retrieve the transaction by Sequence Number, select Seq#.
The "Seq Number" prompt appears.
Key in the 6-digit Sequence Number printed on the original
receipt and press the green OK key. See Finding
Sequence and Orig Auth Numbers for more information.
Transaction details appear. Select Yes again to confirm the displayed
transaction is the one you want to correct.
OR
● To retrieve the transaction by card number, select Acct#. The "Last 4 digits:" prompt appears. Key in the last four digits of the card number and press the green OK key. Transaction details appear. Select Yes again to confirm the displayed transaction is the one you want to correct.
4. Follow the remaining prompts on the terminal.
● If prompted for an Invoice Number ("Invoice Id:"), see Entering an Invoice Number.
5. Process receipts (see Personalized Receipts and Signing Credit Card Receipts).
Note: If processing the Correction on a Private Label Card, you may be prompted for a Promo Code.
For details on basic prompts, see Responding to Basic Transaction Prompts.