If the Cashback option is enabled on the terminal, the customer is prompted as follows on Debit Purchase transactions.
IMPORTANT: The Cashback option is not available for contactless debit (Interac Flash) transactions.
Note: The Cashback amount is withdrawn from the same account used for the Purchase transaction.
To configure the Cashback option, see Configuring Cashback.
1. The "Cashback?" prompt appears on the terminal.
2. The
customer selects Yes.
Three
pre-set amounts appear with an Other
selection.
● If the customer selects a pre-set amount, the transaction continues with the amount added to the Purchase.
● If the customer selects Other, the "Cash:" prompt appears, and the customer keys in a cash amount then presses the green OK key to continue the transaction with the amount added to the Purchase.
If the
customer selects Other and
the keyed in amount exceeds the
maximum Cashback allowed, an "Out of range" message
appears and the customer is prompted to key in another amount.
OR
● The customer selects No and the transaction continues with no Cashback amount added.
1. The "CASHBACK" prompt appears on the PINpad.
2. The customer from one of the following options:
● The customer selects $.
Four pre-set amounts appear, the customer selects the desired amount and the transaction continues with the amount added to the Purchase.
OR
● The customer selects Other, keys in a cash amount at the prompt, and then presses the green OK key to continue the transaction with the amount added to the Purchase.
OR
● The customer selects None and the transaction continues with no Cashback added.