Proper care of your terminal and base will help ensure uninterrupted service. Here are some recommendations for maintaining the hardware in good working order:
IMPORTANT: Misuse of equipment can result in replacement liability.
DO clean the hardware components with a dry or slightly damp cloth rinsed in a mild soap solution.
Do NOT use solvents, detergents, cleaning fluids or abrasives on any of the hardware components.
Avoid spilling liquids on components.
Do NOT expose components to extreme temperatures.
Clean the Magnetic Stripe Reader (MSR) periodically, using a Moneris POS cleaning card. These cards can be ordered online at shopmoneris.com or by phone at 1-866-421-1666.
Note: Do NOT use the MSR cleaning card in the Chip Card Reader.
It is recommended that merchants obtain their POS stationery and paper rolls from Moneris to ensure that these supplies comply with the applicable specifications. Contact the Moneris Merchant Service Centre to obtain additional supplies for your terminal or order online at shopmoneris.com.
Load the paper into the printer correctly.
Avoid unnecessary movement of the base to prevent accidental disconnection of the power cables.
IMPORTANT: You must use the exact power adaptor provided with the terminal by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the terminal and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions.