Processing a Refund

Follow the procedure below to credit a customer's account for a previous debit or credit Purchase.

To process a Refund:

  1. On the applications menu, select DEBIT & CREDIT.
    The message "Activating App..." appears followed by the transactions menu.

  2. To begin the transaction, select Refund.
    If the "Password:" prompt appears, key in the manager password and press the green OK key.
    The "Amount: $  0.00" prompt appears.

  3. Key in the Refund amount and press the green OK key.
    The "Orig Auth #:" prompt appears.

  4. Key in the 6-digit Appr Code printed on the original receipt and press the green OK key (see Finding Sequence and Orig Auth Numbers).

The "Swipe, Tap or Insert Card:" prompt appears.

  1. Swipe, tap or insert the card. For more information, refer to Card Entry Options.

  2. Follow the remaining prompts on the terminal.

  1. Process receipts (see Personalized Receipts and Signing Credit Card Receipts).

For details on basic prompts, see Responding to Basic Transaction Prompts.