If you enrolled for your Moneris merchant account via the open enrollment process (see How to get started) and you DO NOT have a Merchant Direct user account, follow the steps below to simultaneously create your Moneris Go portal user account and enable access to Moneris Portal, our single sign-on platform. Through Moneris Portal, you will have access to the Moneris Go portal application.
Before you begin, please ensure that you have your 13-digit merchant ID and store ID (these IDs were sent to you in your Welcome letter/email or can be found in your Moneris statement).
Visit https://login.moneris.com/en/login to start on the Moneris Portal "Log In" page (shown below).
Click on Create an account.
When the "Create account" page displays (shown below), fill in the fields:
a. In the Email field, enter your email address.
b. In the Confirm email field, re-enter the email address that you entered in the previous step.
Note: When your Moneris Portal user account is created, this address will serve as your Moneris Portal login ID.
c. In the Merchant number field, enter only the last nine digits of your 13-digit merchant ID (do not enter the first four digits "0030" of the merchant ID).
Note: Please refer to your Moneris statement or Welcome letter/email for your merchant ID.
d. Click on the Next button.
When the "Confirm the following details" dialog displays (shown below), do the following:
a. In the First Name field, enter your first name.
b. In the Last Name field, enter your surname.
c. In the "Language" drop-down, select the default display language (English or French) in which to continue the account setup.
d. Click on the Create button, and wait for a response.
When the "Create Password" dialog displays (shown below), create your Moneris Portal login password:
a. In the New password field, enter the password that you will use to log into Moneris Portal.
Note: The password must adhere to these requirements:
10 or more characters in length
Include uppercase and lowercase characters
Include at least one number
b. In the Confirm new password field, re-enter the password.
Note: The data in the "Confirm new password" field must match the data in the "New password" field.
c. Click on the Submit button, and wait for a response.
When the "Security questions" page displays (shown below), configure your security questions and answers:
Note: You have up to 10:00 minutes to configure your security questions answers. If you cannot configure your security questions before the time elapses, you will be directed to restart the migration process again.
a. Click on each of the Security question # of # drop-downs, and select a security question.
b. In each Your answer field, enter an answer to the corresponding security question you selected.
Note: If you need to reset your Moneris Portal password, Moneris Portal will prompt you to answer one of these security questions as a means of authenticating your identity.
c. Click on the Submit button, and wait for a response.
When the "New account: Account has been successfully created" dialog displays (shown below), click on its Sign in button.
When the Moneris Portal "Log In" page displays (shown below), enter your login credentials:
Note: You can also access the login page by visiting https://login.moneris.com/en/login).
a. In the Email field, enter the email address that you registered during your account setup in step 4 of this procedure.
b. In the Password field, enter the password that you created in step 6 of this procedure.
c. Click on the Log In button, and wait for a response.
When the "Verify Code" dialog displays (shown below), it means we have sent a 6-digit authentication code to the inbox for your Moneris Portal login email address. Do the following:
Note: If you want us to send a new code, click on Send new code.
a. Open the "Moneris verification code" message in your inbox, and copy the 6-digit code (shown below) to your device's clipboard.
b. Paste the code in the "Verify Code" dialog's Verification code field.
If you do not want to be prompted to enter a verification code each time you log in from the same device and browser, checkmark the Remember my device box in the dialog.
Note: If enabled (checkmarked), this setting is effective up to 30 days so long as you log in from the same device and browser. After 30 days has elapsed, Moneris Portal will again prompt you for 2-factor authentication. When this happens, you may opt to re-enable the "Remember my device" setting.
c. Click on the Verify code button in the "Verify Code" dialog, and wait for a response.
When the "Your portal(s)" page displays (shown partially below), click on the "Moneris Go Portal" tile's Launch button to launch the Moneris Go portal application.
When the "Stores" page displays (shown below), continue in Adding the first store to the primary user account.
