Proper care of your terminal and base will help ensure uninterrupted service. Here are some recommendations for maintaining the hardware in good working order:
IMPORTANT: Misuse of equipment can result in replacement liability.
DO clean the hardware components with a dry or slightly damp cloth rinsed in a mild soap solution.
The terminal must be powered off for all cleaning operations.
Do NOT use solvents, detergents, cleaning fluids or abrasives on any of the hardware components.
Avoid spilling liquids on components.
Do NOT expose components to extreme temperatures.
Clean the magnetic stripe reader (MSR) periodically, using the cleaning card provided with your terminal. To obtain additional MSR cleaning cards, contact the Moneris Merchant Service Centre.
It is recommended that merchants obtain their POS stationery and paper rolls from Moneris to ensure that these supplies comply with the applicable specifications. Contact the Moneris Merchant Service Centre to obtain additional supplies for your terminal.
Load the paper into the printer correctly.
If the terminal has battery recharging or communication problems, gently clean the golden contact under the terminal with a damp cloth. Do not scratch or scrape the surface of the contacts.
IMPORTANT: You must use the exact power adaptor and cable provided with the base by Moneris Solutions. Failure to do so may affect the operability of, or cause damage to the base and Moneris Solutions shall have no liability whatsoever for a failure to follow these instructions.
Avoid unnecessary movement of the terminal base to prevent accidental disconnection of any of the cables.