Manually Processing Transactions UNDER Floor Limit

If the terminal is down, report the problem to Moneris then follow these instructions to process the transaction manually.

Note:  In order to process credit (and some debit chip) Purchases and Refunds manually you must have a Paper Sales Draft for the card type (e.g. a VISA Sales Draft for a Purchase on a VISA card) and an imprinter. Contact the Moneris Merchant Service Centre to obtain these supplies if you do not have them.

While the terminal is down:

1. Take an imprint of the customer's card.

When the terminal is functioning properly again:

2. Process a Purchase or Refund transaction on the terminal for the amount on the Paper Sales Draft. You will need to key in the Card number and Expiry date.  For Purchase transactions:

• when tipping is enabled on your terminal, refer to Purchase with Tip Entry Enabled;

• when tipping is disabled on your terminal, refer to Purchase with Tip Entry Disabled.

3. Attach the Merchant copy of the terminal's receipt to the Merchant copy of the Paper Sales Draft, and retain the two copies for your records.