Assistance can be accessed in a number of ways. You may:

Additional Documentation

To download a copy of the Moneris iCT250 Using Your Terminal guide:

1.  Visit: moneris.com/guides 

2.  Click on the link "iCT250 v2.43 Reference Guide"

To download a copy of the Moneris iCT250 Setting up Your Terminal guide:

1.  Visit: moneris.com/installation 

2.  Click on the link "Setting Up Your Terminal -  iCT250 v2.43"

 

 

To download a copy of the Merchant Operating Manual:

1.  visit: moneris.com/manuals

2.  Click on the link "Merchant Operating Manual"

Telephone Assistance

When you need:

Contact:

+  to order stationery supplies and printer rolls

+  to resolve balancing issues

+  to solve problems with your terminal

+  to report a Code 10 situation

+  to change your terminal configuration

+   Voice Authorizations

 

Moneris Merchant
Service Centre

1-866-319-7450
toll-free

24 hours a day, 7 days a week

 

Merchant Direct

Log in to Merchant Direct, and use the Message Centre to send a secure message directly to the Moneris Merchant Service Centre.  

1. Visit moneris.com/mymerchantdirect for more information.