Refund

Credit: Use this transaction to credit a cardholder's account for all or a portion of a previous credit Purchase (e.g., when they return merchandise).

Debit:  Use this transaction to return money to a cardholder's account for a portion of the previous debit Purchase (e.g., when they return merchandise).

From the READY screen:

To navigate through the menus:

- Scroll down: press the
F1 key to move the highlight bar down.
- Scroll up: press the
F3 key to move the highlight bar up.
- Select a
highlighted item: press OK.

1. Press the Admin key.
The MAIN MENU appears.

2. Press OK to select TRANSACTIONS.
The TRANSACTIONS menu appears.

3. Scroll down to REFUND, and press OK.
The SWIPE ADMIN CARD prompt appears.

4. Swipe the POS Admin card.
The ENTER AMOUNT entry screen appears.

5. Key in the amount of the Purchase to be refunded, and press OK.

If the ENTER CLERK ID entry screen appears ...

If the ENTER INVOICE NO entry screen appears ...

The SWIPE OR INSERT CARD prompt appears .

6. Enter the card on the terminal:

swipe

symbol-mag-stripe.jpg
 

insert

chip-icon.gif

manually enter
(credit and
some debit chip cards)

a. Swipe the card on the terminal .

If the ENTER LAST 4 DIGITS entry screen appears , key in the last 4 digits of the Card number, and press OK.

b.  Continue below at step 7.

a. You or the cardholder must  insert the card into the terminal chip reader .  

IMPORTANT: Leave the chip card in the reader for the entire transaction.

If the SELECT <Application name> prompt appears ...

b.  Continue below at step 7.

a. Key in the Card number, and press OK.

The ENTER EXPIRY DATE entry screen appears .

b. Key in the Expiry date, and press OK.

If MAIL/TEL options appear ...

If the TAKE MANUAL IMPRINT OF CARD AND PRESS OK prompt appears ...

The ENTER ORIGINAL AUTHORIZATION # entry screen appears .

c.  Key in the Auth # found on the Purchase receipt, and press OK.  

d. Continue below at step 8.

 

7. The prompt listed below may appear:  

If CUSTOMER PRESS OK TO CONTINUE appears ...

8. Please wait while the terminal processes the transaction. Some of the prompts listed below may appear :

If ENTER PROMO CODE appears ...

If ENTER INVOICE NO appears ...

If ENTER XXX AMOUNT appears ( XXX is the tax type, e.g. GST) ...

9. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears depending on the Card Entry method or Payment type:

If APPROVED ###### MERCHANT COPY appears, press OK.  A receipt prints.  

If APPROVED ###### GIVE CUST COPY appears, press OK.  A receipt prints.   

10. Process receipts.

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