Refund

Credit: Use this transaction to credit a cardholder's account for all or a portion of a previous credit Purchase (e.g., when they return merchandise).

Debit:  Use this transaction to return money to a cardholder's account for a portion of the previous debit Purchase (e.g., when they return merchandise).

From the READY screen:

To navigate through the menus:

- Scroll down: press the
F1 key to move the highlight bar down.
- Scroll up: press the
F3 key to move the highlight bar up.
- Select a
highlighted item: press OK.

1. Press the Admin key.
The MAIN MENU appears.

2. Press OK to select TRANSACTIONS.
The TRANSACTIONS menu appears.

3. Scroll down to REFUND, and press OK.
The SWIPE ADMIN CARD prompt appears.

4. Swipe the POS Admin card.
The ENTER AMOUNT entry screen appears.

5. Key in the amount of the Purchase to be refunded, and press OK.

If the ENTER CLERK ID entry screen appears ...

If the ENTER INVOICE NO entry screen appears ...

The SWIPE OR INSERT CARD prompt appears on the terminal .

If an external PINpad is attached, the SWIPE CARD prompt appears on the terminal and the SWIPE OR INSERT CARD prompt appears on the external PINpad.

If a contactless reader is attached, the $#.## TAP CARD prompt appears on this device if the transaction amount does not exceed the maximum Contactless Dollar Value set for the card.

6. Enter the card on the terminal (or external PINpad or contactless reader if attached):

swipe

symbol-mag-stripe.jpg
 

insert

chip-icon.gif

tap

contactless_symbol.jpg
 

manually enter
(credit and
some debit chip cards)

a. Swipe the card on the terminal (or the external PINpad if attached) .

If the ENTER LAST 4 DIGITS entry screen appears on the terminal , key in the last 4 digits of the Card number, and press OK.

b.  Continue below at step 7.

a. You or the cardholder must  insert the card into the terminal chip reader (or the external PINpad chip reader if the PINpad is attached) .  

IMPORTANT: Leave the chip card in the reader for the entire transaction.

If the SELECT <Application name> prompt appears on the terminal ...

b.  Continue below at step 7.

a.  The cardholder taps (or waves) their card in front of the contactless reader.

The contactless reader beeps.

The ENTER ORIGINAL AUTHORIZATION # entry screen appears on the terminal.

b.  Key in the Auth # found on the Purchase receipt, and press OK.

c.  Continue below at step 8.

a. Key in the Card number, and press OK.

The ENTER EXPIRY DATE entry screen appears on the terminal .

b. Key in the Expiry date, and press OK.

If MAIL/TEL options appear on the terminal ...

If the TAKE MANUAL IMPRINT OF CARD AND PRESS OK prompt appears on the terminal ...

The ENTER ORIGINAL AUTHORIZATION # entry screen appears on the terminal .

c.  Key in the Auth # found on the Purchase receipt, and press OK.  

d. Continue below at step 8.

 

7. A prompt listed below may appear on the terminal:  

If CUSTOMER PRESS OK TO CONTINUE appears ...

If CONTINUE ON PINPAD appears ...

8. Please wait while the terminal processes the transaction. Some of the prompts listed below may appear on the terminal :

If ENTER PROMO CODE appears ...

If ENTER INVOICE NO appears ...

If ENTER XXX AMOUNT appears ( XXX is the tax type, e.g. GST) ...

9. The terminal communicates with the Moneris Host, and then one of the following APPROVED messages appears on the terminal depending on the Card Entry method or Payment type:

If APPROVED ###### MERCHANT COPY appears, press OK.  A receipt prints.  

If APPROVED ###### GIVE CUST COPY appears, press OK.  A receipt prints.   

10. Process receipts.

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