Investing in an online store can be a valuable addition to your revenue stream. The strength of ecommerce lies in its convenience as potential customers can find your business from anywhere with an internet connection. As more Canadians turn to online shopping, you can get your business in front of shoppers who are currently browsing online.
There is a lot of thought that goes into launching your online store. To make sure you're using your resources carefully, we're breaking down the transition to online business from your brick-and-mortar store. In the first part, we laid the groundwork with some pre-launch preparation by defining your primary audience, picking the top-selling products for your ecommerce store, and figuring out the shipping process for your orders.
With an organized approach to launching your website, you'll set up your online business for long-term, scalable success.
Building your online brand
People make purchases because of an emotional connection they feel with a brand, so building an engaging online brand is essential. You don’t get to make a first impression multiple times, so how you present your brand on your website matters—and it matters from day 1. A successful online brand can help you get new customers, while your products and good customer service will retain them.
Display your logo properly
First, your logo should be easy to recognize and match your current brick-and-mortar store. When it comes to displaying your logo, put it on the upper left corner of the website because that's where most people will look for it. Logo size is also important, so make sure that it's big enough to be noticed immediately by your visitors. To ensure that your customers can quickly get back to your website's main page, link the logo's image to the homepage.
Keep the design consistent
From your store layout to the colour palette and logo, you've already built a brand for your brick-and-mortar store. Your regular customers know what your store is all about, so now you need to ensure that your website matches this narrative. It's essential to fuse brand consistency in your web design to make your business feel engaging and authentic.
Use the same colours, formatting, graphics, fonts, and personality on every page. Your customers should see a uniform design throughout your website. It will also make your site perform better and load faster since you're reusing content.
Use negative space and minimal design
Everything from colours and fonts to the words and layout represents your brand. However, those design elements don't need to appear cluttered. By incorporating negative space into your website, you give visitors room to breathe visually.
Negative space describes the deliberate blank areas between the various elements on a web page, which allow certain content to take center stage and guide visitors to these places of interest. By adding negative space to key messages, product images, services, and call-to-action buttons, you can increase their emphasis and draw more attention to them.
Clean ecommerce website design is vital for user-friendliness, site speed, and responsiveness. If there are too many images and paragraphs of text, not only will your website be difficult to navigate, it won't be mobile-friendly either. While a minimal design is important, typography and contrast can help to increase readability.
Improve the readability of your content
The first thing a visitor will do is scan the content on your website. If they have trouble reading the content, there is a good chance they will leave. There are some things to keep in mind to ensure your website is readable, including:
- Typography. While cursive-style fonts are aesthetically pleasing, they can be difficult to read quickly. They can make your web page look cluttered. Stick to simple and clean fonts that are easy to read. Additionally, do not use more than two fonts: one for your headers and one for your body text.
- Contrast. Make sure the colour of your text is in contrast to the background colours of your website. Choosing a dark text colour against a dark coloured background is not a good idea. The background colour should be lighter than the colour of the text you use.
- Blank space. If your text isn't spaced correctly, it's going to be difficult for visitors to scan. We recommend breaking up large blocks of text by using different headers, bullet points, or numbered lists.
Taking pictures of your inventory
Aside from website design, product photography is a vital part of a consumer's decision-making process. Since online customers can't have the same sensory experience as in-store shoppers, it's essential to go beyond a simple frontal shot to demonstrate a product's texture, fit, and appearance. Photography not only attests to the quality of your product but also reflects your brand image, creating a lasting first impression.
Difference between product and lifestyle images
When building your ecommerce website, you'll need two types of images. The first is the sharp, product-only images on a white background. The other is lifestyle shots that show your product in an intended environment or with other complementing products.
Typically shot on a light-coloured background, product images highlight your product from all relevant angles. These images describe your product visually on your product pages. Mixed in with a couple of lifestyle shots, it can help create an emotional bond with your product and encourage visitors to purchase.
Lifestyle shots, on the other hand, are best suited for social media, blog posts, emails, and homepage because they tell a story. Since they allow a lot more creative freedom, you can take indoor or outdoor shots that suit your brand.
Before getting started, you should make sure you have all the equipment and setup that suits your needs. What equipment do you need to take pictures of your inventory?
- Camera. If you're on a budget, smartphones will work pretty well. However, DSLR cameras might help improve the look of photographs.
- Lighting. Lighting is essential for your photography, so ensure both natural and artificial light sources are on point.
- Backdrop. A white backdrop or using a light box will highlight your product and improve the overall quality.
- Tripod. Using a tripod will help reduce camera shake and keep all of your photos consistent.
- Image editing. To give your images a polished look and add final touches, you'll need an image editing app. Luckily, there are many free image editing tools available to download right on your smartphone!
Even if you're inexperienced using a camera, you can take great product shots to sell more online. The key is to find a process that suits your needs, so after a while, each step will become more natural. Let's look at our DIY ecommerce product photography tips. Apply them during your next shoot to make your website look more professional.
How to master product photography on a tight budget
Set up your background for product shots
Use a white or light background, as it simplifies the entire editing process when retouching your images. You can improvise a backdrop on a budget by creating your light box. It's a box-shaped device with translucent walls that helps distribute the light evenly around your product.
Make sure to set your light box on a flat, stable surface with your product in the middle. Use glue dots or tape to fix harder to photograph products in place. Once you get the lighting right, you're almost ready to start shooting.
Find the right lighting for your shots
Setting up the lighting can be tedious, but when done right, it results in beautiful and high-quality images. If you're on a budget, it's best to use natural light. For small in-house product shoots, start by placing your table and backdrop near a large window that allows lots of light. It's always best to shoot when the day is brightest, but try not to shoot under direct sunlight as it can create harsh shadows. You can minimize the light and diffuse it by placing white tissue paper over the window.
If using natural light isn't possible, you have to use artificial lighting for your photo shoots. If you made your light box, you could buy cheap table lamps with cool white bulbs. Set up the lamps on either side of the light box, manipulating the angles and the distance until you get soft, even shadows around your products. Artificial lighting gives you more control over the entire process, especially if you are shooting multiple products over several hours.
Using the right camera and tripod for your shoots
You don't need to invest in an expensive camera to take great pictures. Smartphone camera technology has come a long way over the years. As long as you have your background and lighting set up correctly, you can take high-quality product photos with your smartphone. You may want to invest in a smartphone stabilizer or tripod to bring consistency and stability to your photos. It's easy to end up with blurry and inconsistent images when you're holding the camera in your hands.
Edit your images for a polished look
Retouching your images after the shoot can be the difference between mediocre and professional results. When you're first starting with product photography, getting the background or the lighting right takes a bit of trial and error. Luckily, there are many free image-editing tools available for your smartphone that covers anything from background removal to colour correction, with prebuilt filters. Here are some free photo editing tools you can use on your laptop or smartphone:
- Pixlr. Free and has a lot of the functionality of Photoshop.
- Canva. User-friendly free online editor best suited for marketing materials such as social media posts, posters, and even presentations. With the paid account, you'll get access to the background removal tool to make the editing process easier.
- VSCO. Free, easy-to-use smartphone app. You'll get access to many free filters that edit your photos within seconds. With their paid subscription program, you can get access to video editing tools and presets to create professional-looking product videos.
- Snapseed. Another powerful, fully-featured mobile app that is free.
Optimize your images to increase performance
If your ecommerce site takes too long to load, it can hurt your bottom line! To increase your website performance, optimize your images to maintain the best quality but without reducing page load speed. There are plenty of free image optimization tools available online to compress your photos before you upload them on your website.
Finally, name your images correctly when you save them on your computer by including relevant keywords. For example, if you're selling a blue t-shirt with a red heart on it, you should name your image file as blue-tshirt-red-heart.jpg. This additional detail helps Google understand the content in the image, thus boosting organic traffic.
Planning your website structure and navigation
From your branding to the website layout, many aspects create a good user experience when building a website. However, ease of navigation is a key factor. Clear navigation can help visitors find the information they need quickly.
Before you delve right into planning the navigation, consider the pages you want to build on your website. Regardless of your industry, your website must tell a compelling story of who you are, what you offer, and how your customers can get in touch with you. At the very least, you should consider adding the following pages on your website:
- A homepage. It's the first thing visitors see, and it determines if an individual will browse around or leave. When designing your homepage, ensure it is as clear, unique, and is built with a purpose. From navigation to images and content, you control your visitors' first impression. They should clearly understand the objective of your homepage in just a few seconds.
- Tell your story with an 'About Us' page. Use this as an opportunity to elaborate on your brand's vision, accomplishments and future goals. You want visitors to relate to your values, join your journey, and become brand ambassadors, so storytelling is pivotal for this page.
- Convert a casual visitor into a customer with product pages. Your product pages are the core of your ecommerce business, so you'll want to spend a considerable amount of time improving this page for user experience. Tell a vivid story that emphasizes the benefits of your product and how customers will feel after purchasing—the product description and photography play an integral role in creating this story. When applicable, shoot a short video to strengthen the visual experience.
- Get a blog to talk directly with your visitors. Demonstrate your expertise by sharing high-quality and relevant information with your readers. You can feature product updates, the latest trends, behind-the-scenes look at new launch, or even share testimonials from happy customers. Remember to stay away from using every post to sell your products—address your customer’s pain points and offer them a solution instead.
- Improve visitor experience with an FAQ page. Even with a well-organized website, visitors may have to browse through a few pages to find answers to their questions. It can be a tedious process for a customer looking for a quick response to an easy question. By providing answers to common questions related to your business, an FAQ page gives visitors a central place to find the answers they need. From product information to shipping and return policies, categorize your topics to make it easier for customers to find information.
- Make it easy for customers to get in touch. Your contact page is a customer support tool. The aim should be to deliver accurate information with superb service. Depending on your type of business, you should add your business’s physical address, email address, or phone number. If you have a live chat option, highlight the availability of your customer support representatives.
Plan your navigation
The next step is to prioritize all of your pages. When deciding on the hierarchy, consider what information would be of interest to your visitors and where you want to lead them on your website. If you want visitors to end up on your ecommerce store, prioritize the 'Shop' page of your website and add it to your website's main menu.
If you're not sure where to start, consider building a tree diagram or a 'site map' of your website's flow to visualize the structure of your site. A site map is a list of all the main pages of your website and the sub-categories within those pages, clearly indicating which pages are more important. Your site map will form the base of your navigation menu.
There are two types of menus on a website—the main menu and a footer. The main menu appears throughout your website and links to all of the essential pages. On the other hand, the footer appears at the bottom of each page and displays contact information, store policies, and frequently asked questions. Make sure you don't exceed beyond five or six categories for your main menu. With a minimal menu, visitors will be able to process the information better and reach their desired pages faster.
Writing product descriptions that sell
A product description is the marketing copy that provides customers with details about the product features, problems it solves and why it's worth purchasing—all to help generate a sale. Providing vital information is critical if you want the shopper to click "Add to Cart," but what should your product description say? To help you out, here are some tips on how to write product details for your online store:
Write with your target audience in mind
In the first part of our series, the prelaunch preparation for your ecommerce website, we discussed the importance of determining your primary customers and creating a customer profile. Your products are made for real people to help solve a problem or provide them with a specific function. Your job is to respond to their needs! When you’re writing descriptions, talk to your audience directly by helping them visualize how your product fits into their lifestyle. A good product description shouldn't just tell customers what the product is, but why they need it.
Highlight the product’s value
Provide your visitors with details such as dimensions, materials and instructions, so they know what to expect when they receive their order. Don’t forget to mention what is included in the purchase and if they need additional materials to assemble your product. Consider answering the following questions in your descriptions:
- Where would your customers use your product? Whether it’s for outdoors, your car or your home, paint a clear picture in your description.
- When should they use it? Depending on your business, it might be essential to highlight if your product should be used every day, seasonally, or all-year-round to show its long-term value.
- Why is your product better than other similar products on the market? It can be anything from quality to cost and features. Make sure to check the reviews on related products to find customer pain points and if your product can address them.
- How does your product work? It may not be required for every product, but if you are selling electronics or any product that requires assembly or installation, it's necessary to include this in your description.
Best practices for writing product descriptions
- Make the description easy to skim. Your customers should be able to scan the details to get the information they need to make a decision. Try using short sentences and bullet-point lists when describing dimensions and technical features.
- Enhance descriptions by including customer reviews. Let your customers speak on your behalf by adding a recommendation or a direct quote that vouches for your product’s quality.
- Complement your images. Don’t treat your description and product images as two separate parts—use product shots and lifestyle photos to fill in any gaps or answer questions for your customers. If necessary, explain the context of your lifestyle images so the visitor can understand how the product will fit into their day-to-day life.
- Optimize for SEO. Consider the terms customers might use when searching for your products online. Then add these keywords to your descriptions to give your ecommerce store more visibility on Google. However, try not to turn your product page into a clutter of keywords.
Understanding Search Engine Optimization
Search Engine Optimization, or SEO, is such a daunting topic to the newcomer, but it is an important aspect of your online presence. It's the practice of enhancing your website to rank higher on search engine results pages. Why does that matter? By ranking higher on the search result pages, your business will get more exposure, which leads to more visitors shopping on your website.
When it comes to ranking organically on the first page of Google Search, you're going to have to play the long game. There are three primary categories:
- On-page SEO
- Off-page SEO
- Technical SEO
On-page SEO refers to everything you can do on your website to help you rank, whereas off-page SEO refers to the actions you take on other websites and channels to help boost your site’s ranking. Lastly, technical SEO relates to optimizing your website structure to help search engine index your website more effectively.
Now that you have a basic understanding of the different SEO tactics, let’s get into how to increase your rank. If you’re short on time, here’s a simple SEO checklist you can follow as well.
What is on-page SEO?
The goal of on-page SEO is to help Google match your website to what your target audience is searching for online. If Google can’t easily understand your website, it’s less likely to display it.
Before you can begin optimizing, you need to choose keywords that match your business. These are the phrases that your customers are using when looking for particular products. Now that you understand what to look for when targeting keywords, you’re probably asking, “how do I use it to get more traffic?” The answer to your question is creating a content marketing strategy.
What is content marketing?
Content marketing involves creating valuable and relevant content to attract a targeted audience and motivate them to buy your products. Rather than promoting your brand, it establishes your credibility and helps you gain consumer trust—and trust builds sales.
Create valuable content for your business
You’re probably familiar with blogs and social media, but they are many different types of content you can create as part of your strategy, including:
- Offer useful information, guidance, or business tips through videos or podcasts.
- Infographics that use a mix of images, statistics, and charts to tell a story.
- Share customer success stories about them using your product with testimonials or case studies.
- Provide in-depth information about your industry through eBooks.
- Similar to a research paper, white papers are high-level reports about a specific, trending topic.
- Engage with your audience through live webinars and answer customer questions in real-time.
You don’t need to create all these different content types right from the start. Start by creating a blog and a social media strategy to build your foundation, and then branch out into other formats. Remember that for your blog posts to rank high, you have to write them with specific keywords.
Build a content marketing calendar
As you start creating more and more content, you might find it’s hard to keep track of everything. To ensure your content strategy is organized, create a monthly editorial calendar for your blog and social media channels.
You can quickly build a template using Excel—assign a column for the publishing date, one for the topic and title, and one for the publishing channel. Not only will you see the bigger picture, but it will also ensure that you’re publishing a variety of content and topics.
By creating strategic, optimized content that resonates deeply with your audience, you’ll be able to drive high-quality traffic to your website and obtain happy customers.
What is off-page SEO?
Off-page SEO refers to building your website’s influence outside of what you’re doing on your website to generate traffic. It includes writing guest posts for other blogs, interacting in a forum, or even getting reviews on Google My Business. In a nutshell, off-page SEO simply tells search engines what others think about your website, so a large percentage of it will come from building backlinks.
What are backlinks?
Backlinks are a simple hyperlink that connects other websites to yours. These links tell search engines that your website is relevant to others, which increase your credibility as a brand and give your website a higher rank.
Not all backlinks are equal—search engines give higher weight to links coming from reliable and popular websites. Backlinks can harm your credibility if they are not from sites related to your industry. If you want your website to grow and prosper, you'll need to put together a strategy for building useful backlinks.
What is technical SEO?
Aside from the on-page and off-page SEO, you also need to pay attention to the following:
- Title tags. Optimize the tag of your website by including a keyword that describes the main theme of the website.
- Meta tags. This is not a ranking factor, but it tells people what the page's content is all about. You need to include a keyword there, too.
- Headlines. Your page should have a headline and sub-headlines, i.e., h1, h2, or h3, depending on how you want to subdivide the article. If possible, the headlines should have the post's focus keyword.
- Site maps. It is a road map to your website. It tells search engine bots about the structure and content of your website. You can have either XML or HTML Site maps. You should generate the site map using a site map creator tool, then submit it to Google or Bing Webmaster.
- Domain name. A domain name with a keyword you want to rank will appear high on search engine results.
- URL structure. The structure should be simple, memorable, and contain the focus keyword. It should not contain extraneous characters.
- ALT tags. All images must have ALT tags as it makes it easier for the search engine to index images.
The information in this article is provided solely for informational purposes and is not intended to be legal, business or other professional advice or an endorsement of any of the websites or services listed.