If the terminal is down, report the problem to the Moneris Merchant Service Centre then follow these instructions to process the transaction manually.
Note: In order to process Credit Purchases and Refunds manually you must have a paper sales draft for the card type (e.g. a VISA sales draft for a purchase on a VISA card) and an imprinter. Contact the Moneris Merchant Service Centre to obtain these supplies if you do not have them.
While the terminal is down:
● Take an imprint of the customer's Credit Card.
When the terminal is functioning properly again:
1. Process a Purchase or Refund transaction on the terminal for the amount on the sales draft. You will need to key in the card number, expiry date and validation code (3 or 4 digit V-code on the back of the credit card).
2. Attach the Merchant copy of the terminal's receipt to the Merchant copy of the Sales Draft and retain the two copies for your records.