Processing a Refund with a Gift Card

Follow the procedure below to refund a gift card transaction. This credits a cardholder’s gift card for a previous gift card transaction.

To process a Refund with a gift card:

1.      On the applications menu, select GIFT & LOYALTY.
The message "Activating App..." is displayed, then the GIFT & LOYALTY transactions menu appears.

2.      Select Refund.
The "Total Amount:" prompt appears.

3.      Key in the refund amount and press the green OK key.
The "Swipe or Enter Card:" prompt appears.

4.      Swipe the gift card.
The "Enter CVC:" prompt appears.

5.      Key in the CVC number and press the green OK key.

●        If the "Clerk ID:" prompt appears, key in the clerk ID and press the green OK key.

●        If prompted, key in the additional transaction information and press the green OK key.

 The "Ernex Ref Number:" prompt appears.

6.      Key in the original reference number from the gift card transaction receipt and press the green OK key.
OR
Press the green OK key to leave this blank.

●        If the "Invoice Number" prompt appears, key in the invoice number and press the green OK key.

 The terminal displays "Approved" and prints the Cardholder copy of the receipt then displays the "Tear Receipt Press OK key" prompt.

7.      Tear the Cardholder copy of the receipt and press the green OK key to print the Merchant copy of the receipt and return to the GIFT & LOYALTY transactions menu.