Responding to Basic Transaction Prompts

Merchant Prompts Appearing on the Terminal

If this prompt appears ...

Take this action

Customer Press OK to Continue

Pass the terminal to the customer, who follows the prompts.

Return to Clerk

Retrieve the terminal and press the green OK key to continue.

Last 4 Digits

Key in the last four digits of the card number and press the green OK key.

Exp Date (MMYY)

Key in the card's expiry date (MMYY) and press the green OK key.

Validation Code

Key in the three- or four-digit validation code on the back of the card and press the green OK key.

Code present?

If the code is not there, select No. If the code is not readable, select Xread.

Password:

Key in the manager password.

Promo Code:

Key in the six-digit Private Label promotion code and press the green OK key.

Merchant Prompts Appearing on the Terminal (if a PINpad is Connected)

If this prompt appears ...

Take this action

Swipe Card

Swipe or Insert Card

Swipe, Tap, or Insert Card

Pass the PINpad to the customer for card entry or tap.

Approved OK to Continue

Retrieve the PINpad and press the green OK key on the terminal to complete the transaction.

Customer Prompts Appearing on the Terminal or PINpad

If this prompt appears ...

Take this action

Customer Press OK to Continue

Press the green OK key.

Select Language

Select ENG (English) or FRN (French).

Select Appl:

Select a displayed application by pressing the corresponding function key (F1, F2, etc.).

<Application name>-OK?

Select Yes to confirm use of the displayed application.

Purchase Amount OK?

Check the Purchase amount and select Yes to accept it.

Purchase Total OK?

Check total Purchase + Cashback + Tip Amount and select Yes to accept it.

Select Account:

Select CHQ (Chequing) or SAV (Savings).

Enter PIN & OK:

Key in the customer's PIN (Personal Identification Number) and press the green OK key.

Remove Card

Remove the chip card from the reader.

Return to Clerk

Return the device to you.

Wait for PINPAD

Follow the prompts on the PINpad.

Customer Prompts Appearing on the PINpad Only

If this prompt appears ...

Take this action

PLEASE REMOVE CARD

Remove the chip card from the reader on the PINpad and return the PINpad to you.

SELECT

Select ENGLISH or FRENCH .

PURCHASE OK?

Check the Purchase amount and press the green OK key to accept it.

TOTAL OK?

Check total Purchase + Cashback + Tip Amount and select Yes to accept it.