Follow this procedure to remove points from a cardholder’s account when a purchase that qualified for points is refunded.
To process a Refund with a loyalty card:
1. On the applications menu,
select GIFT & LOYALTY.
The message "Activating App..." is displayed then the transactions
menu appears.
2. Select Refund.
The "Total Amount" prompt appears.
3. Key in the refund amount and press the green OK
key.
The "Swipe or Enter Card" prompt appears.
4. Swipe the loyalty card.
OR
Key in the card number and press the green OK
key.
If the "Clerk ID" prompt appears, key in the clerk ID and press the green OK key.
If prompted, key in the additional transaction information and press the green OK key.
If the "Benefit Amt" prompt appears, key in the benefit amount from the original loyalty card transaction receipt and press the green OK key.
If the "Benefit Amt" prompt appears, key in the benefit amount to be refunded from the original loyalty card transaction receipt and press the green OK key. (Note: The refund benefit amount cannot exceed the benefit amount from the original loyalty card transaction receipt.)
The "Ernex Ref Number" prompt appears.
5. Key in the original reference number from the loyalty card transaction
receipt and press the green OK
key.
OR
Press the green OK key to leave
this blank.
If the "Invoice Number" prompt appears, key in the invoice number and press the green OK key.
The terminal displays "Approved" and prints the customer copy of the receipt, then the "Press OK key" prompt appears.
6. Press the green OK key to print the merchant copy of the receipt and return to the GIFT & LOYALTY transactions menu.