A message will appear on the display if an error occurs in the GIFT & LOYALTY application. In the table below, find the error message that appears on the terminal and try the solution. If the error message re-appears, contact the Moneris Merchant Service Centre for assistance.
Additional error messages can be found in Error Messages on the Vx810Duet Terminal.
ERROR MESSAGE |
PROBLEM & SOLUTION |
811 SYSTEM ERROR PLEASE TRY LATER |
The connection with the host was lost during the transaction processing and the transaction was not completed. Call the Moneris Merchant Service Centre. |
Batch Balance – NO |
If this message is printed on the batch summary report during an Gift & Loyalty Batch Close, contact the Moneris Merchant Service Centre the next business day for reconciliation assistance. |
CARD NOT IN BIN RANGE |
The card type you swiped cannot be used for that transaction type. OR Your merchant account is not set up to accept the card type that was swiped. Request another form of payment. |
CARD READ ERROR |
There is a problem with the magnetic stripe on the card that was swiped. Try swiping the card again, this time more slowly or quickly, or from front of the terminal to the back. If the message reappears request another form of payment. |
ERROR IN PRINTING |
Open the printer, check that there is a paper roll and that the roll is loaded properly then close the printer. |
NO MATCH FOUND |
The information you have used to find a transaction in memory can not be found. Check the information and try again |
NOT A LOYALTY CARD |
The card swiped (or card number entered) during a Redemption transaction is not a loyalty card. Check the card and try again. |