Processing a Refund with a Loyalty Card

Follow this procedure to remove points from a cardholder’s account when a purchase that qualified for points is refunded.

To process a Refund with a loyalty card:

  1. On the applications menu, select GIFT & LOYALTY.
    The message "Activating App..." is displayed, then the GIFT & LOYALTY transactions menu appears.

  2. Select Refund.
    The "Total Amount" prompt appears.

  3. Key in the refund amount and press the green OK key.
    The "Swipe or Enter Card" prompt appears.

  4. Swipe the loyalty card.
    OR
    Key in the card number and press the green OK key.

The "Ernex Ref Number" prompt appears.

  1. Key in the original reference number from the loyalty card transaction receipt and press the green OK key.
    OR
    Press the green OK key to leave this blank.

The terminal displays "Approved" and prints the Cardholder copy of the receipt, then the "Press OK key" prompt appears.

  1. Press the green OK key to print the Merchant copy of the receipt and return to the GIFT & LOYALTY transactions menu.