Reset your password if you forgot it

1. On the Moneris Portal sign in page, click Forgot your password?

1. Enter the email address you normally use to sign into the Moneris Portal, then click Submit.

1. Moneris sends you an email message with a link to reset your password. If you don’t see the message, check your junk mail folder. 
2. In the email message, click the Reset password button.

1. If prompted, enter the answer to the security question and click Submit. This security question was set up when you registered for Merchant Direct.

1. Think of a new password. It must include:

• 10 or more characters
• Uppercase and lowercase characters
• At least one number

Note: You cannot reuse any of your last four (4) passwords.

1. When the Update Password window appears:
   1. Enter the new password.
   2. Enter the new password again in the Confirm password field.
   3. Click Submit. Your password has now been reset.