Delete a Pre-Authorization using Transaction Inquiry

You can delete a Pre-Authorization transaction that will not be completed (e.g. the cardholder choose another method of payment when the final amount was known) in order to ensure that it is not completed accidentally.

Perform a Transaction Inquiry function using the "Card Number" and " Trans to Search" criteria to find the Pre-Authorization transaction you wish to delete. When the PRINT OR DISPLAY? prompt appears:

To navigate through the menus:

- Scroll down: press the key to move the highlight bar down.
- Scroll up: press the key to move the highlight bar up.
- Select a highlighted item: press the green  key.

For information about the keys...

1. Press the key to select DISPLAY.
The terminal searches its memory for matching transactions.

If the TRANSACTION NOT FOUND error message appears...

2. The Trans Inquiry Menu displays the matching transactions on the screen, one transaction per line.
To select a particular Pre-Authorization transaction, scroll through the list until the transaction is highlighted then press the green key.

Note:  Pre-Authorization transactions begin with 'PA'.

3. Detailed information about the selected transaction appears.

4. Press the key (NEXT).
The DELETE PRE-AUTH? screen appears.

5. Confirm that this is the correct transaction then press the key (DELETE) to remove it from the terminal memory.

IMPORTANT:  Once deleted, the Pre-Authorization transaction can no longer be completed using the Advice transaction.

6. The terminal deletes the Pre-Authorization from the terminal memory and returns to the Trans Inquiry Menu.
To select another Pre-Authorization transaction to delete, repeat steps 2 through 5.
To return to the READY screen, press the red key repeatedly.