Gift/Loyalty Card Inquiry

Use this transaction to check the value remaining on the Moneris gift or loyalty card as well as the status (active or deactivated) of the card.

From the READY screen:

To navigate through the menus:

- Scroll down: press the key to move the highlight bar down.
- Scroll up: press the key to move the highlight bar up.
- Select a highlighted item: press the green  key.

For information about the keys...

1.  Press the Admin key.
The MAIN MENU appears.

2.  Scroll down to ERNEX, and press the green key.
The ERNEX menu appears.

3.  Scroll down to CARD INQUIRY, and press the green key.
The SWIPE OR ENTER CARD prompt appears.

4.  Swipe the gift/loyalty card on the terminal OR key in the card number and press the green key.

If the ENTER CVC entry screen appears, key in the Card Validation Code (CVC), and press the green key.

Note: The CVC is found on the back of the card after the card number. It may be located under a scratch-off panel.  If the ENTER CVC entry screen appears, this code must be keyed in to ensure that the card is authentic.

If the ENTER CLERK ID entry screen appears ...

The terminal communicates with the Moneris Host and the PROCESSING prompt appears then the INQUIRY COMPLETE message appears.

5. Press the green key.

The CARD BALANCE ##### PRESS OK prompt appears. The card balance is displayed for 20 seconds or until the green key is pressed.

6. Press the green key.
The PRINT RECEIPT? prompt appears.

7. To print a customer copy of the Card Inquiry receipt, press the key (YES).

Note:  This transaction does NOT print a Merchant copy of the receipt.

To return to the ERNEX menu without printing a receipt, press the key (NO).

The ERNEX menu appears.

8. Press the red key to return to the READY screen.

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