Loyalty Card Refund

If a loyalty Purchase was processed incorrectly, use this transaction to remove the incorrectly assigned points from the loyalty card.

Most loyalty card transactions are started automatically at the end of a debit or credit transaction, however they can also be started through the Ernex menus.

Note: You must have the original loyalty Purchase receipt available in order to perform this transaction.

From the READY screen:

To navigate through the menus:

- Scroll down: press the key to move the highlight bar down.
- Scroll up: press the key to move the highlight bar up.
- Select a highlighted item: press the  key.

For information about the keys...

1.  Press the  key.
The MAIN MENU appears.

2.  Scroll down to ERNEX, and press the  key.
The ERNEX menu appears.

3.  Scroll down to REFUND, and press the  key.
The SWIPE OR ENTER CARD prompt appears.

4.  Swipe the loyalty card on the terminal.
OR Key in the loyalty card number, and press the  key.

If the ENTER CLERK ID entry screen appears ...

The ENTER TOTAL AMOUNT entry screen appears.

5. Key in the total amount of the Purchase including taxes, and press the  key.

If the "Info Data PRESS OK" prompt appears (prompt text is variable, e.g., it could be customized to display "Tracking Code PRESS OK") ... 

If the "Bonus Code PRESS OK" prompt appears ...

One of the following Benefit prompts/entry screens may appear depending on your loyalty program's configuration:

If the "Pre-Tax Amount PRESS OK" prompt appears, press the  key.  

If the "Info Data PRESS OK" prompt appears (prompt text is variable, e.g., it could be customized to display "Food Amount PRESS OK" or "Amount PRESS OK"). 

If the ENTER BENEFIT AMOUNT entry screen appears ...

The ERNEX REFERENCE NUMBER entry screen appears.

6. Key in the REF # that appears on the loyalty card Purchase receipt, and press the  key.
The PROCESSING prompt appears then the APPROVED message appears while the first receipt prints.

7. Press the  key to return to print the next receipt.

8. Press the  key to return to the ERNEX menu.

9. Press the key to return to the READY screen.

Top of page