Delete a Pre-Authorization using Transaction Inquiry

You can delete a Pre-Authorization transaction that will not be completed (e.g. the cardholder choose another method of payment when the final amount was known) in order to ensure that it is not completed accidentally.


Perform a Transaction Inquiry function using the "Card Number" and " Trans to Search" criteria to find the Pre-Authorization transaction you wish to delete. When the PRINT OR DISPLAY? prompt appears:

To navigate through the menus:

- Scroll down: press
the key_f1-r.jpg key to move the highlight bar down.
- Scroll up: press
the key_f3-r.jpg key to move the highlight bar up.
- Select a
highlighted item: press the key_okay-r.jpg  key.

For information about the keys...

A. Press the key_f3-r.jpg key to select DISPLAY.
The terminal searches its memory for matching transactions.

If the TRANSACTION NOT FOUND error message appears...

B. The Trans Inquiry Menu displays the matching transactions on the screen, one transaction per line.
To select a particular Pre-Authorization transaction, scroll through the list until the transaction is highlighted then press the key_okay-r.jpg  key.



TT = Transaction Type:
P = Purchase
R = Refund

PA = Pre-Authorization

A = Advice
VP = Void Purchase
VR = Void Refund
Y = Payment
VY = Void Payment

NNNN = last 4 digits of the Card number
999.99 = last 5 digits of the transaction amount

TTNNNN $999.99
TTNNNN $999.99
TTNNNN $999.99






C. Detailed information about the selected transaction appears.



CCCCCCCCCCC = last 11 digits of the Card number
- for Credit (and some debit chip cards)= transaction date

- for Debit = CHQ or SAV
= Transaction Type (see above)
= transaction amount

TT $999,999.99
NEXT              REPRINT



D. Press the key_f1-r.jpg key (NEXT).
The DELETE PRE-AUTH? screen appears.


TT $999,999.99
NEXT                DELETE

E. Confirm that this is the correct transaction then press the key_f3-r.jpg key (DELETE) to remove it from the terminal memory.

IMPORTANT:  Once deleted, the Pre-Authorization transaction can no longer be completed using the Advice transaction.

F. The terminal deletes the Pre-Authorization from the terminal memory and returns to the Trans Inquiry Menu.
To select another Pre-Authorization transaction to delete, repeat steps B through E.
To return to the READY screen, press the key_cancel.jpg key repeatedly.