If your terminal is not working properly and an error message appears on the screen, go to the list of Error Messages and locate the message you see on the terminal. If the problem appears to be with the hardware, go to the list of Hardware Problems and locate the symptom. Then, review the possible problems and try the suggested solution.

IMPORTANT:  If you are using PUBLIC IP communications, you may need to contact your ISP for assistance before contacting Moneris. Check the Error Message or Hardware Problem resolution to determine if this is the case.

If this does not resolve the problem, contact the Moneris Merchant Service Centre for assistance.


Error Messages

A message will appear on the terminal display if an error occurs. Review this list of error messages to find suggested solutions.

Hardware Problems

If terminal does not display an error message but is not functioning correctly, review this list of hardware problems to find suggested solutions.

Backup Transactions

If the terminal is not functioning, you may be able to process credit card (and some debit chip card) Purchase and Refund transactions manually. Review these instructions to ensure the transactions are processed and completed correctly.

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