Deactivate a Loyalty Card

Deactivating a loyalty renders the card unusable. The card can no longer be used to accumulate points.

This should be done when a Loyalty card is lost, stolen or demagnetized in order to stop unauthorized use. The terminal will print a receipt with the last available points balance on the card.

From the READY screen:

To navigate through the menus:

- Scroll down: press
the key_f1-r.jpg key to move the highlight bar down.
- Scroll up: press
the key_f3-r.jpg key to move the highlight bar up.
- Select a
highlighted item: press the key_okay-r.jpg  key.

For information about the keys...

1.  Press the key_admin-r.jpg  key.
The MAIN MENU appears.

2.  Scroll down to ERNEX, and press the key_okay-r.jpg  key.
The ERNEX menu appears.

3.  Scroll down to DEACTIVATE, and press the key_okay-r.jpg  key.
The SWIPE OR ENTER CARD prompt appears.

4.  Key in the loyalty card number, and press the key_okay-r.jpg  key.
OR Swipe the Loyalty Card on the terminal.

If the ENTER CLERK ID entry screen appears ...

If the "Bonus Code PRESS OK" prompt appears ...

If the "Info Data PRESS OK" prompt appears (prompt text is variable, e.g., it could be customized to display "Tracking Code PRESS OK") ...

The PROCESSING prompt appears, and then the APPROVED PRESS OK message appears.

5. Press the key_okay-r.jpg  key to return to the READY screen.


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