Starting an Assisted UnionPay Transaction

What is an assisted UnionPay transaction?  It is simply a transaction where you tell the terminal that you will be using  a UnionPay card before you actually enter the card.  Use this transaction method when standard processing methods produce one of the following error messages:

To start an assisted UnionPay transaction, choose one of the following methods:

Use the F1 key

  1. At the ENTER AMOUNT screen for any transaction, press the F1 key.

  2. At the USE UNIONPAY CARD? prompt, select YES to start a UnionPay transaction.
    The ENTER AMOUNT screen re-appears showing the name of the transaction followed by -UP.

Navigate to the UNIONPAY menu

  1. At the READY screen, press the key_admin-r.jpg key

  2. On the MAIN menu, select UNIONPAY TRANS

  3. On the UNIONPAY menu, select the UnionPay transaction you wish to perform.
    The ENTER AMOUNT screen re-appears showing the name of the transaction followed by -UP.  For example, the refund transaction screen shows REFUND-UP.

Use one of the UnionPay admin shortcut codes

  1. At the READY screen, press the key_admin-r.jpg key twice

  2. Key in the 3-digit code for the transaction you wish to begin: